How much longer do we have to tolerate the downloading of duplicate transactions?

How much longer do we have to tolerate the downloading of duplicate transactions?

Answers

  • ajax91
    ajax91 Member
    I am very much not happy with the downloading of duplicate transactions for my discover card and citi visa card. This makes the Quicken product pretty much useless for me -- I might as well use my own spreadsheets. When will it be fixed?
  • 1jetlag
    1jetlag Member
    edited April 15
    [Removed-No Soliciting]
  • dwhooley
    dwhooley Member
    It's happening with Boeing Employees Credit Union accounts as well.

    It's seriously annoying.
  • 1jetlag
    1jetlag Member
    Their customer support is lacking.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    1jetlag said:
    How much longer do we have to tolerate the downloading of duplicate transactions?

    So that we can get to the bottom of this ...
    Which bank are you downloading transactions from?
    How are you downloading transactions?
    1. I'm using One Step Update regularly
    2. I'm logging on to the bank's website to download a QFX file and import this file into Quicken
    3. I'm having problems with downloaded transactions not appearing in my register after download and I'm constantly resetting or deactivating/reactivating my account
    4. Other or a combination of the above. Please explain.

  • 1jetlag
    1jetlag Member
    USAA Visa and 5th Third. One step update.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Please provide more details about these duplicate transactions. What are these transactions? When do they arrive? Same day or days apart at successive OSUs?
    If you want to do a little research, access the OFXlog file in Quicken (Help / Log Files), then search backwards from the bottom for the downloaded transaction detail. For both banks, locate a couple of those duplicates and copy/paste the transaction detail into your next comment. This would hopefully show us why there are duplicates and what Quicken and/or the bank would have to do to fix that.
  • 1jetlag
    1jetlag Member
    to UKR

    They come the next day.
    I spent a lot of time with all 3 parties on the phone. Quicken blames the other two parties.
    I think it's Quicken's job to resolve this.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @1jetlag

    Thank you for the response and the additional details. Please open Quicken and choose the Tools menu in the upper left then select Account List. Click Edit next to your account, then choose the Online Services tab at the top and provide the connection type being used.

    This information will help me isolate the issue further.

    Thank you,

    -Quicken Tyka

    ~~~***~~~
  • 1jetlag
    1jetlag Member
    One is Web Connect and the other is direct connect.
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