Please perform all the steps in this document in the order specified:Troubleshooting
101 - Fixing Software Installation and Data File Problems
If that doesn't resolve the issue, I'd say it's time to call Quicken Support on the phone and request
help. Let them do a screen share session
with you to review the situation on your computer, to determine the nature
of the problem and to figure out how to fix it.
a picture is worth a thousand words …
Can you please capture one or more images of the parts of your Quicken window
showing the issue, sensitive information blacked out as necessary to protect
your privacy but annotated to describe the situation, and attach the image(s)
Please save images to files of file type PNG, JPG, or GIF only. They're easier to work with than PDF files.