We will need a bit more information to be able to assist. Please navigate to Help > About Quicken and provide the release that you are currently running.
It may also be helpful to provide a screenshot of the error using the Windows Snipping Tool. To learn more about posting screenshots to the Community, please take a moment to review the information available here.
Is this account connected for automatic download or is this a manual account?
The more information you can provide regarding this issue will help the Community to better understand and assist.
Thank you,
-Quicken Tyka