CC-502 with Freedom Mortgage

Been getting CC-502 for days now.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @ALGRL123,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please review this error-specific support article regarding error CC-502.

    As stated in the article, if the error persists after 24 hours or more, then you will need to contact Quicken Support directly for further. Our support agents will need to collect and review your log files to find the internal error and file for an escalation.

    Please click here to review Quicken Support's hours of operation.
    -Quicken Anja
  • Tom Young
    Tom Young SuperUser ✭✭✭✭✭
    Quicken's FAQ regarding this error code is here
    The code indicates that the connection between Quicken and the lender/servicer is "Express Web Connect (EWC)."  Although the financial institution allowing EWC is supposed to tell Quicken if they change anything on their end, sometimes they don't.  Hence the need to sometimes contact Quicken Support so that Quicken can alter things on their end to accommodate the change.
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