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Quicken Classic for Windows
Errors and Troubleshooting (Windows)
CC-502 with Freedom Mortgage
ALGRL123
Been getting CC-502 for days now.
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Quicken Anja
Hello
@ALGRL123
,
Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.
If you haven't already, please review this error-specific
support article
regarding error
CC-502
.
As stated in the article, if the error persists after 24 hours or more, then you will need to contact
Quicken Support
directly for further. Our support agents will need to collect and review your log files to find the internal error and file for an escalation.
Please click
here
to review Quicken Support's hours of operation.
Tom Young
Quicken's FAQ regarding this error code is here
https://www.quicken.com/support/error-when-updating-accounts-cc-502
The code indicates that the connection between Quicken and the lender/servicer is "Express Web Connect (EWC)." Although the financial institution allowing EWC is supposed to tell Quicken if they change anything on their end, sometimes they don't. Hence the need to sometimes contact Quicken Support so that Quicken can alter things on their end to accommodate the change.
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