Why reconcilation discrepency when there is no discrepency?

Question

I am getting a reconciliation discrepancy of $36 when after triple checking previous balance, new balance, and all purchases and payments I can find no discrepancy.

jacobs · Answer

Yes, sorry, contacting Quicken Support is probably best; if some basic troubleshooting doesn't reveal the "aha!" culprit, it's hard to diagnose reconciliation problems without seeing the screen.

Quicken_Tyka · Answer

Hello @James Culbertson Thank you for the response and the additional details. At this time I would recommend contacting support directly for advanced troubleshooting steps.

https://www.quicken.com/support#contact-support

Quicken Care has the tools to initiate a screen share to view the issue in real-time.

Thank you,

-Quicken Tyka

James Culbertson · Answer

Yes, I have checked 4 times now, and also my Quicken monthly beginning and ending amounts, purchase totals, payments and credits totals all match the paper document from my bank. It seems odd that the Reconciliation Ending Balance and Quicken balance are the same even through a difference is indicated. This is the first time in 20 years I have seen something like this in any of my accounts.