billing problem

bberger

dont know where else to post this but: I paid quicken $38.51 on 4/23/21 through pay pal. I have not received any confirmation of my payment and my sub is expired.

Jim_Harman

Go to 
https://www.quicken.com/support#windows
and click on Order Questions. 

Quicken_Tyka

Hello @bberger

Thank you for taking the time to visit the Community to share your issue. I was able to locate your order and the order has processed successfully.

Unfortunately, the order was processed under an incorrect email. There are now two Quicken accounts and one has a different spelling. I am unable to provide more details due to privacy. 

Are you able to recall the email? If not, I can process a refund and you may repurchase under the correct email.

Please let me know!

-Quicken Tyka

bberger

Here is the receipt.

Quicken Inc
April 23, 2021
Automatic Payment
- $38.51
Paid with
Transaction ID
6EM09047NG601593T
Return shipping
For more info See Terms
MasterCard Debit Card x-9411
BMO Harris Bulls Debit
You'll see "PAYPAL *QUICKEN INC" on your card statement.
$38.51
Seller info
Quicken Inc
http://quicken.com
Invoice ID

Quicken Francisco

Hello @bberger

Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

 

The issue you're having requires an email as well as repurchasing Quicken, as such we would recommend contacting Quicken Support directly for the best assistance. I will leave our hours down below so you can find a time that works best for you.

 

Click here to review Quicken Support's hours of operation.

Thanks,
Quicken Francisco

bberger

I got the refund. I then applied on line and was forced to pay $55.63. I did this on Jul 16, 2021. I have not received any confirmation of my payment. What is the problem?

Quicken Paloma

Hello @bberger, 

Thank you for notifying us, I apologize for the confusion and inconvenience. I have sent you a message with further details. 

-Quicken Paloma