I do see that you have previously contacted support. I have added additional notes to your previous case that the agent will be able to review upon contacting once. Quicken Care has the tools to escalate the issue, which the Community does not have.
Please provide more
What version and
release of Quicken are you using? Click Help / About Quicken (Mac: Quicken /
About Quicken) to determine year/version and release. You must be on the latest release (patch)
level for your supported Quicken Subscription version. If you're missing
patches, update your software first.
What version of Windows or Mac OS are you using?
What error codes, error messages, symptoms do you get?
What bank(s) are you having issues with?
What account types (checking, savings, etc.) are you having issues
Does this problem occur when you run One Step Update from your desktop or when
you initiate a download using the Quicken Mobile App or Quicken on the
What have you tried so far to resolve the issue?
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