TJX account reporting locked but it is not

Trying to update my TJX biller but Quicken Online says that the account is locked and i should try to login in to the account. Well i did try and was successful the first try without any problems. What's up?
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Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @knicks,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    First, could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    To start with, I suggest Validating Online billers. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Validate Online billers in the dropdown menu.



    Let us know how it goes!
    -Quicken Anja
  • knicks
    knicks Member
    still getting the locked message after the doing as you suggested. Why?
  • Quicken_Tyka
    Quicken_Tyka Alumni mod
    Hello @knicks

    Thank you for the response and the additional details. I have reviewed the online biller profile and reported this issue. Please allow 48 before attempting to update once more.

    Please let me know if after 48 hours you are able to successfully sync or if you receive any error code.

    Thank you,
    -Quicken Tyka
    ~~~***~~~
  • knicks
    knicks Member
    The online biller still will not let me pay the bill stating that the account is locked. the account updates with new tranactions when requested.
  • Quicken Francisco
    Quicken Francisco Moderator mod
    Hello @knicks

    Thanks for the update and letting us know you're still having issues. With the issue persisting I would recommend contacting Quicken Support directly for the best assistance. They'll try additional troubleshooting steps to try figuring out why we're receiving the locked biller message each time. I will leave our hours down below so you can find a time that works best for you.

     

    Click here to review Quicken Support's hours of operation.

    Thanks,
    Quicken Francisco

     

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