Hi Tyka. The problem with Capital One is resolved but I'm still stuck with the original problem ... One Step Update is not updating. Quicken acts like it is updating but when finished new transactions shown in my account aren't reflected in Quicken. Update Summary says it was successful. I tried to RESET the account but received the "Account Reset Failed" message. After several tries I tried to contact Customer Support. When I clicked on THAT button online it just sits there and does nothing! I need to reconcile accounts but I need to Update first. HELP!