NFCU Issues connecting and downloading in all NFCU accounts
Answers
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Hello @wjkjr,
Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.
If you don't mind, we will need some additional information in order to better assist you further.
First, could you please provide which version release of Quicken you have currently running?- Help > About Quicken
Also, are you receiving any specific error code(s) and/or message(s) when attempting to connect that you could provide us with here, please? And can you please confirm whether or not you are able to sign in to access your account(s) without issues on NFCU's Online Banking website?
Please check back and let us know! Thank you.
-Quicken Anja
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Deluxe, V = R33.4, Build 27.1.33.24, WIN 10 Home - now it is just kicking me out and asking to try again or enter transas=ctions manually... very reustrating... willing to up grade to Premire if it would let me talk to someone Live .... been a Quicken user for very long time..0
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on a different NFCU account I'm getting CC-505... I have not deactivated that account .. on the previous account I Deactivated to re-activate which has worked in the past..0
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wjkjr said:... willing to up grade to Premire if it would let me talk to someone Live .... been a Quicken user for very long time..
Since NFCU continues to have these problems, I have just deactivated my accounts and then gone the the NFCU web site and downloaded a QXF file from my primary account. That will set NFCU up for web connect so that requesting update from that account will take you to site for manual downloads. It's a bit cumbersom but at least it allows me to keep them current.
Quicken user since 1995
Win11 Deluxe Subscription thru 20240 -
VR33.24 - NFCU still not working. Very frustrated Quicken should have put out some kind of notice. Instead the app prompted me down some path that led to a second account being set up for checking, but with no transactions, original account now has a circle with a line through it. So I went to a backup file and now I get feedback "you are using a backup file" so it can't do updates. So I came onto to web site and behold - i am not alone in things not working.0
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@wjkjr Thank you for the additional information and @MES for adding to this discussion.
If you haven't already, I suggest you try to deactivate all accounts for this financial institution, then force Quicken to "discover" all available accounts and see if this will help resolve it. Please, follow the instructions below in order to do so.
- Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
- If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
- Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
- Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
- When finished, close the Account List
- Close, then re-open Quicken
- Navigate to Tools > Add Account
- Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
- Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.
Once that is done, see if the issue still continues to persist.Let us know how it goes!
-Quicken Anja
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I have been a Quicken user for over 10 years... I have tried EVERYTHING above... NOTHING from NFCU will work, (Account updates) It worked a month ago... So SOMETHING changed.0
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Hello @fillinger990
Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
At this time I would recommend contacting support directly for advanced troubleshooting steps.
Quicken Care has the tools to review the logs and escalate the issue if necessary.
Thank you,
-Quicken Tyka
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