Error code CC-505 from Citibank

Herrick Inman

Error code CC-505 from Citibank since 6/3/2021.

Quicken Anja

Hello All,

Thank you for reaching out to the Community to tell us about this issue, though I apologize that you are experiencing this.

The CC-505 error code is usually caused by a temporary outage on the financial institution's servers. In which case, we recommend that you try updating again after a few hours have passed or the next business day. 

For more information, if you haven't already, please refer to this support article regarding error CC-505.

As stated in the article, if the error persists after the 3rd business day, then you will need to contact Quicken Support directly for further assistance. At that point, our support agents will need to collect and review your log files to investigate the internal error and may likely be required to file an escalation if they see fit.

Please click here to review Quicken Support's hours of operation.

Dave508

Same here, since 6/3/2021 or 6/4/2021.

dmillsjenk

I am also getting the same error code.

Darren2@

Same here, seems top have started 6/3 or 6/4

richard13

I did a One Step Update yesterday (6/5/2021) and Citibank did not error out.  Today I am getting CC-505.

andyf123

Same issue

andyf123

Quicken reports a connection problem to Citi

Quicken Anja

Hello All,

Thank you for reaching out to the Community to tell us about this issue, though I apologize that you are experiencing this.

The CC-505 error code is usually caused by a temporary outage on the financial institution's servers. In which case, we recommend that you try updating again after a few hours have passed or the next business day. 

For more information, if you haven't already, please refer to this support article regarding error CC-505.

As stated in the article, if the error persists after the 3rd business day, then you will need to contact Quicken Support directly for further assistance. At that point, our support agents will need to collect and review your log files to investigate the internal error and may likely be required to file an escalation if they see fit.

Please click here to review Quicken Support's hours of operation.

sjweiswasser

Problem is, it's not temporary. Been happening repeatedly for me over the last two weeks, nearly every time I do a One-Step Update. Sometimes, the error will resolve when I update the account separately but there is definitely a problem with the interface.