Passwords no longer saved in Quicken - error when attempting download of transactions

Since applying the latest upgrade, my accounts require a password when attempting to download transaction, but will not accept their password and I get a Server Error with no additional information. Using Quicken Starter v. 6.2.1, build 602.38957.100. Running MacOS beta 1 but this issue began before updating from Big Sur.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Jearl,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. Please, follow the instructions provided below in order to do so.
    1. Navigate to the Quicken dropdown menu
    2. Sign Out...
    3. Sign back in using your Quicken ID (email) and password 
    4. Follow the prompts to be taken back to your data file after signing in
    Once that is done, see if the issue still persists.

    Let us know how it goes!
    -Quicken Anja
  • Jearl
    Jearl Member
    Thanks for reaching out Anja. This did not resolve my issue. I logged out of my Quicken account twice and both returned the same result.
  • Quicken Anja
    Quicken Anja Moderator mod
    Thank you for providing an update and trying those steps, though I apologize that that did not resolve the issue.

    To clarify; are the accounts all with the same or different financial institutions (please include the financial institution name(s))? Also, how many accounts are there in total? And which connection type are you using to connect (Quicken Connect or Direct Connect)?

    Please check back and let us know! Thank you.
    -Quicken Anja
  • Jearl
    Jearl Member
    The accounts are all different. Banking and credit cards. The thing I have noticed and I guess I didn't say it quite right, this all started when I upgraded to v 6.2.1.
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