Does anyone in Community have a Quicken account with the Cayman National Bank(CNB)

Janet46

Have used Q with several US financial institutions for years. We recently opened an account with the CNB and I want to export our CNB transactions to Quicken which recognizes CNB as a partner. CNB is different from other institutions we deal with in that it requires: 1. Customer ID, 2. User Name, 3. Login Password, and 4. Transaction Password to conduct a transaction. When Q tries to connect to CNB to set up the account, I get through the User ID/User name and Password fine. Then Q says CNB wants an additional password. CNB rejects both my Transaction PW and Login PW. I have talked with the bank, and they say it should be either my Login or Transaction PW, that CNB has no Quicken-specific password. If anyone in the Community has a Quicken account with the Cayman National Bank(CNB), could you please tell me what worked for you as the "additional" password when you set up your Q account for CNB? Thanks.
Janet46

Quicken Anja

Hello @Janet46,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

We will need some additional information in order to better assist you further. 

First, could you please provide which version release of Quicken you have currently running?

• Help > About Quicken

Also, are you receiving any specific error code(s) and/or message(s) when trying to connect that you could provide us with here, please? 

Please check back and let us know! Thank you.