Connecting to EVERY account gives me errors

Yesterday I spent an hour on the phone with a Quicken tech support guy about this. Apparently my Quicken file had become corrupted to the point where MOST the connections to my account were severed and I could no longer connect to about half of them - about 12 that were all unrelated. I got the errors in the attached images. We tried resetting the cloud and it broke ALL the connections, and then I got the errors on ALL of my accounts. Then we created a new Quicken file, a new cloud file and imported all of my transactions back to the new file. Then I started reconnecting all of my accounts again. I was able to get all but the 12 mentioned above. I do not want to go through the exercise of reimporting everything, reimporting and resetting the cloud - that just does NOT work. I need a real fix for this. This is urgent because I can't even use my mobile app - which is my check register. Help!

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @GaryKantz,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    First, could you please provide which version release of Quicken you have currently running?
    • Quicken > About Quicken

    If you haven't already, I suggest manually resetting the cloud account instead.

    To do this, first, save a backup (just in case). Then, sign out of the mobile and/or web apps (if applicable). Then, follow the instructions provided below to remove the cloud account from your main data file.
    1. On your desktop program; navigate to the Quicken dropdown menu
    2. Preferences...
    3. Mobile, Sync & Alerts and turn sync Off
    4. Close Preferences
    5. Open a different data file, or if you don't have a second data file to open, then create a temporary new data file (click here to view instructions under To create a new data file).
    6. Once you've opened a different data file, navigate back to Quicken
    7. Preferences...
    8. Connected Services
    9. Click on See all cloud accounts 
    10. Select the cloud account name from your original file
    11. Click the minus-sign (-) in the bottom left corner
    12. On the pop-up screen, click Delete Cloud Account
    13. Switch back to your original data file (click here to view instructions, scroll down to Switching between data files)
    14. Once you've returned to your original data file, navigate back to Quicken
    15. Preferences...
    16. Mobile, Sync & Alerts and turn sync back on
    Once that's done, see if the issue still continues to persist. You can then also delete the new file you previously created as well as its cloud account (if applicable).

    Let us know how it goes!
    -Quicken Anja
  • GaryKantz
    GaryKantz Member ✭✭
    I am using Version 6.2.1, Build 602.38957.100
  • GaryKantz
    GaryKantz Member ✭✭
    Well. Anja, things are worse now. As before, all of my accounts are now disconnected, but now I cannot link one single account anymore. I'm starting to think it's time to move to some other platform, or try the Windows version of Quicken, because now I have to rebuild everything from scratch. If you have any suggestions, please contact me ASAP. I'm dead in the water now.
  • GaryKantz
    GaryKantz Member ✭✭
    I HAVE TRIED EVERYTHING AND NOW I CANNOT CONNECT TO ANY FINANCIAL INSTITUTION. This is absolutely RIDICULOUS. Quicken is now completely USELESS to me. PLEASE CONTACT ME ASAP.
  • jacobs
    jacobs SuperUser, Mac Beta Beta
    @GaryKantz  This is primarily a user-to-user support forum, with some help from a few Quicken moderators. The moderators do not work around the clock, so no one will contact you right away.

    Due to the severity of the problems you're having, I think you'd be better off trying to get help from Quicken Support. They are open 8 am - 8 pm Eastern time on Sunday for chat support; during the week, they have both chat and text support during those hours. 
    Quicken Mac Subscription • Quicken user since 1993
Sign In or Register to comment.