Chase bill payment not working

Question

So today I had a scheduled QuickPay payment on a Chase credit card.  That payment was set up weeks ago and today was the scheduled day.

Just before 2 pm I got an email that the payment had been cancelled because Chase requires a new one-time-code verification.

I realize that this requirement is coming from Chase and not from Quicken, but it's pretty unacceptable to only learn of this problem on the payment date.  If I'd been traveling or otherwise unavailable this afternoon, I could easily have missed seeing that email until tomorrow (or something) and by that point, my payment would be late.  There's got to be some way for Quicken to figure this out in advance and alert the user.

Secondly, when I try to create a new payment to replace the cancelled one, I'm prompted to update my login info, but Quicken then goes into a lengthy "loading" period and eventually times out.  I tried 5+ times and it never allowed me to proceed.  Eventually I gave up and logged onto Chase's web site and made the payment that way.

Is something going on with Quicken's payment processing servers?

Quicken Anja · Answer

Hello @George Garr,

Thank you for taking the time to visit the Community, however, since this is an older post that was originally created back in June 2021, it is less likely to receive an answer now.

I would suggest creating a new post for better visibility and to potentially receive responses from other users who may currently be experiencing the same problem. Doing so will also assist us with better tracking ability in the event that this issue may result in an escalation being required.

Please be sure to include a description of the issue, any error messages as well as the version of Quicken you have currently running (Help > About Quicken). The more information you are able to provide will help the Community to better understand and assist.

Thank you!

George Garr · Answer

I am also having similar issues.  I keep trying to refresh the bill and enter the requested code from Chase, but no luck.

Quicken Francisco · Answer

Hello @gayblazejr

Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues. I've tried something on our end to see if we're able to get your bill in sync with your file. If you could validate the biller one more time here and see if the bill comes in properly. It may also take 24 hours in order to update as well. Once you've had the chance let us know if the bill does come in.

Thanks,

Quicken Francisco