you for reaching out to the Community regarding your issue, although I am sorry
to hear that you are experiencing issues with your Amex account. I'm wondering what exactly is causing the issue. To start off here have you looked at the troubleshooting steps from our OL-293 article? If not I would recommend we start with our troubleshooting there.
you get a chance to try these steps, please let us know what you find. From there we'll better understand our next
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