I can not add Merrick Bank Credit Card get error cc502
Autoadvisor
Quicken Windows Subscription Member ✭✭
:( Recently got error from Merrick Bank deactivated account can not reactivate get error cc502 several consecutive days in a row.
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Best Answer
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Hello All,
Thank you for taking the time to report this error to the community, although I apologize for any frustration or inconvenience experienced.
This error has been escalated to our service partners and work is in progress to resolve this issue as quickly as possible.
To follow the ongoing Alert for this issue, please visit and bookmark the Alert available here.
Thank you,
Sarah0
Answers
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Me too. For about a week now.0
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Hello @Autoadvisor & @rengoran,
Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.
Please, take a moment to review this error-specific support article regarding error CC-502.
As stated in the article, if the error persists after 24 hours or more, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files to find the internal error and may be required to file for an escalation if they see fit.
Thank you!-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0 -
I chatted with Quicken support this morning. Told them I have been having this issue for a week. They had me run a couple tests which also gave the cc-502 error. At the end they said it must be Merrick Bank's fault and I should call them. :(0
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That's Quicken Support's job it's their server access0
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The problem has been happening since quickens last update to the application for me. I didnt have the issue until the last patching.0
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Same for me.0
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The error message in Quicken is telling me that it can't connect with Merrick Bank because its website is unavailable. Is anyone else having the same issue?0
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Which of these banks are you trying to connect to?
Did you recently receive notice from the bank about an upcoming merger or website update?0 -
The one on your image above, and no, no notice about merger or website update. the activity page on the account details screen in quicken is correct.0
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I've not seen any other notices here in the Community about a problem with Merrick Bank Credit Card.
If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help. Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.
Quicken Support:
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please use this link only:
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Support is only available during posted hours of operation - The phone number can be found at the support website.
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support phone number, your browser must allow popup windows from https://www.quicken.com
See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest - If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support" when you log in with your Quicken ID.
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0 - To contact Quicken Support,
please use this link only:
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Same problem. I contacted Quicken support, but none of their suggestions helped. [Removed- Speculation]0
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Its really strange that I can down load my statement on the bill section of quicken for Merrick with no problems but I cannot down load transactions. So I do not think this is a Merrick issue this continues to be an issue and I have done everything Quicken has suggested.0
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I've been having the same issue. I deleted and tried to re-add the Merrick CC account but I'm still getting the website down error. I can get into the account outside of Quicken with no issue.0
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I have also had this same issue since 7/7/2021, [removed - misleading, error is not related to release]0
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Hello All,
Thank you for taking the time to report this error to the community, although I apologize for any frustration or inconvenience experienced.
This error has been escalated to our service partners and work is in progress to resolve this issue as quickly as possible.
To follow the ongoing Alert for this issue, please visit and bookmark the Alert available here.
Thank you,
Sarah0
This discussion has been closed.