How do I stop getting a message that stock splits are missing when none are missing?

WPv Member ✭✭
edited July 2021 in Investing (Windows)
I get this message every time I update Quicken. I have tried accepting the split, no change. I also have problems with updates for American Express and adding/updating Synchrony Bank. This has been going for some time now.

When is Quicken going to fix all of these problems?


  • UKR
    UKR SuperUser ✭✭✭✭✭
    AFAIK, you may be getting this message if Quicken can't find a "Stock Split" transaction for that stock on the indicated date. If you recorded a stock split on a different date, edit the transaction to use the correct date.
    If you recorded (or downloaded) an "Add Shares" transaction instead, replace it with a Stock Split transaction.
    Be sure to have or create a backup of your data file before you start working on it ... just in case ...
  • WPv
    WPv Member ✭✭
    The stock split is on PFE with a 06/24/2013 date. The date and split are incorrect. PFE did have a 1 for 1 split on that date.

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Hmmm ... according to there was no stock split on 6/24/13
    Have you looked to see if there are any bad records in your PFE Price History records?
    Or any register transactions dated on or about 6/24/13 for PFE?
    Any Placeholder Transactions, perhaps?

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it. I have no idea what should be done to clear this up.

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  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    And, a 1:1 split makes no sense.  That's no split at all, as you end up with the exact same number of shares that you started with.
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    On 6/24/2013 Pfizer spun off Zoetis.  There were two transactions needed to record the spin off:  The actual spin off transaction and a reverse split transaction.  You can read more about it at

    (QW Premier Subscription: R49.29 on Windows 11)

  • q_lurker
    q_lurker SuperUser ✭✭✭✭✭
    IF your data is otherwise correct, I would be inclined to accept the offered 1:1 split. Then IF that generated an unnecessary StkSplt transaction, I’d delete that transaction.  
    I suspect accepting the offer will keep the repeat of the offer away even though the obvious effect of the acceptance (the transaction) is no longer present. 
  • WPv
    WPv Member ✭✭
    Thanks to everyone for your information, advice and possible solutions.
    The 06/24/2013 transaction was not a PFE stock split but am offer to exchange PFE for ZTS. I did not accept the offer so the stock split is not needed.
    I am trying the solutions offered but have found a work around. By unchecking Online Services on Update, I no longer get the stock split. I tried accepting the 1:1 stock split but I got the same Missing Stock Split message the following day.
    Thanks Again!!!