OSU summary - No Direct Connect accounts

Greg Brown

I just happened to notice that the OSU summary is NOT showing ANY direct connect accounts. ALSO these direct connect accounts do NOT have the "Last Downloaded" information listed at the top of the registers.

Sherlock

I suggest that you exit Quicken and rename (or delete) the Quicken file's runtime.dat file within the hidden ProgramData\Quicken\Inet folder.  The next time you download and import the transactions from the financial institutions, the last download dates and times should appear.

thecreator

Hi @Greg Brown

See this FAQ:  https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

How did you add the Direct Connect Accounts? Who are they with? Are you paying for Direct Connect Connection?

Are the Accounts showing in the Password Vault? If not, You haven't set them up correctly.

Greg Brown

There are various direct connect accounts including Bank of America, BBVA, and others. They have been connected for MANY years. This is a recent occurrence. They still update, but don't get logged in the OSU summary or have their info for Last Download displayed.
QHB&RP R34.24
Windows 10 Pro 64 bit version 21H1  build: 19043.1110

thecreator

Hi @Greg Brown ,

Are the Accounts showing in the Password Vault?

Have you clicked on Settings after entering the Vault Password, to see what is being updated?

Greg Brown

Yes the accounts are in the vault, and are being updated. As I noted they are NOT on the OSU summary report and the Last Download info does NOT appear on the account register.

Greg Brown

In addition to the DC accounts not showing on the OSU summary, Now any of the EWC accounts that I had "reset" don't show either, and no "Last Download" info at the top of their registers...

Greg Brown

Can I get somebody from Quicken to comment on this please? I can't be the only one with this issue...Thanks.

Chris_QPW

Have you tried this in a new data file to see if the problem is in the data file or Quicken?
Have you run Validate and Repair?
You might also try this procedure to get a clean uninstall and then reinstall Quicken:
Using QcleanUI to Fix Installation Issues with Quicken for Windows

Sherlock

I suggest that you exit Quicken and rename (or delete) the Quicken file's runtime.dat file within the hidden ProgramData\Quicken\Inet folder.  The next time you download and import the transactions from the financial institutions, the last download dates and times should appear.

Greg Brown

Thanks @Sherlock I will give that a try.

Greg Brown

Perfect. Thanks @Sherlock, that did the trick.