PayPal MasterCard account no longer downloading new transactions

I am no longer receiving new transactions from my PayPal MasterCard account that I setup with PayPal as the Bank. Quicken is connecting successfully it appears, just no new transactions are downloading, although I know that there are transactions available for download currently. I noticed that my most recent monthly statement now shows Synchrony as the Bank rather than PayPal MasterCard. Has the configuration changed for this account?


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Mike12,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    To start with, if you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you save a backup of your data file first (just in case). Then, please follow the instructions provided below.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password
    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!
    -Quicken Anja
  • Mike12
    Mike12 Member ✭✭
    That seems to have worked as I am able to download new transactions now. Thanks!