Cannot schedule CheckPay payments into the future

I'm using QW Subscription. In the past, i've been able to schedule a CheckPay payment for some time into the future, like 30 days or so. Now, I am not able to schedule any payments into the future at all. The CheckPay dialog box forces me to choose today or tomorrow for payment. Any suggestions as to why this is happening.

Comments

  • jacobp
    jacobp Member
    FYI, I'm using R35.31 version of the software.
  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @jacobp

    Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with your check pays. Is this the first time this issue has happened? Does this happen to each of your check pay transactions? It sounds like this is a recent issue  after we updated to the recent patch so I'd like to see if the mondo patch might help us resolve the issue. I'll leave steps down below on how to install it.

    Update and Mondo Patch: Subscription Release of Quicken for Windows

    Once you get a chance to try these steps, please let us know what you find.  From there we'll better understand our next steps/options.

    Thanks,

    Quicken Francisco

  • jacobp
    jacobp Member
    Thanks. That seems to have fixed the issue.
  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
    @jacobp

    Glad to hear that fixed your issue! If you do run into any more issues please let us know so we can take another look!

    Thanks,
    Quicken Francisco
  • jacobp
    jacobp Member
    Well, the issue has come back. I just tried to make a CheckPay payment 20 days from now, but the program will only allow me to send the payment today. This problem started about a week ago right after the program told me that I had to reactivate my checking account to work with checkpay. So I did. I received the two microdeposits, entered them into the program and the program shows "checkmarks" for my checking account in Qucken Bill Manager settings for both quickpay and checkpay. But ever since that "glitch" occurred I've been having trouble with checkpay not allowing me to schedule transactions in the future.
  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    @jacobp

    Thanks for the update. I'm wondering if we verify check pay again if we might be able to resolve the issue. You can do this by going to the bills and income tab then click the gear on the right side of the select the gear icon. In the dropdown select payment accounts. Click on your account and on the right you should be able to disable it.

    Once you've done this go ahead and try enabling it again. You'll need to complete the verification one more time. Let us know how it goes once you're able to complete the verification.

    Thanks,
    Quicken Francisco