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Fifth Third Bank continues to error [edited]

No!

What is going on between Quicken and Fifth Third Bank and why has it been more than a week since whatever problem that exists has not been corrected? It is beginning to appear that Fifth Third Bank is the problem since no other banks or financial institutions are creating any problems within Quicken. Please stop giving the canned answers that you are currently giving and provide a level of detail that allows users to assess whether to find other solutions to this unacceptable level of service. Since this is not the first time Fifth Third Bank has broken download and upload capabilities, I am wondering whether it makes more sense to just do my online banking with another bank that will provide a better level of online support?

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Accepted answers

twarner1

Mine is now functional like it was before yesterday. My direct connection is resolved and my four accounts were found and linked to existing accounts. Balances are correct.

Boatnmaniac

If you have not already done so, you might want to read the following Support article which provides some troubleshooting tips: Error Message: OL-220, OL-221, OL-222, OL-223, OL-224, OL-225, or OL-226 When Using Online Services [Support Article]

Quicken Anja

Hello All,

Thank you all for taking the time to visit the Community and report the error you are experiencing with Fifth Third Bank, though we apologize for the trouble.

After further investigation and review of log files, we have found that this is a problem that stems from the financial institution's server and we ask that anyone experiencing this error please reach out to Fifth Third Bank directly first. In the image displayed below, you will find the internal error that is causing the external OL-220 error.

You can find this in your own logs by navigating to Help > Log Files > Open Connection Log [CONNLOG.TXT] > Scroll to the bottom for the most recent timestamps.

We recommend that you also provide your logs to Fifth Third Bank while contacting them to report the error for proper escalation. Meanwhile, this issue will also be reported to the proper channels on our end as well.

We apologize for any inconvenience this error may cause in the meantime! Thank you.

geo791

Everyone,

The issue with getting the OL-220-A error when connecting to Fifth Third Bank seems to be with the Direct Connect method. I deactivated each of my four accounts and then set them up fresh again. I was able to connect to 53 and my accounts were found. I linked the four accounts to my existing accounts in Quicken and all of my transactions were downloaded and up to date.

I went back and looked at the Online Services tab and each of the accounts that previously showed Direct Connect now show Web Express Connect. There was text indicating that there was an improved connection method. I went through that process to set up the improved method. Turns out that method is Direct Connect and is required to do bill pay. When I attempted to change to the Direct Connect method I received the OL-220-A error again. I have found it easier to pay bills from the 53 web site.

So the issue seems to be with Direct Connect. If you leave the connection method at Web Express Connect everything seems fine and transactions download using One-Step Update.

In April 2020 when a connection problem occurred, it took Fifth Third Bank a month to resolve the issue. So don't think this will be a quick fix. Hope this helps.

Boatnmaniac

Perhaps your issue is related to the Alert that was posted on 9/28?: NEW 9/28/21 Fifth/Third Direct Connect OL-332-A or Invalid Login error. If it is and you wish to be kept updated on it, be sure to bookmark it.

Image: https://us.v-cdn.net/6031128/uploads/editor/4t/d25inxovzvm5.png

If this is not the issue you are experiencing, please provide more details, including any error message or code you are receiving.

Quicken Anja

Hello @wdlewis60,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

Unfortunately, we do not have an ETA on when a resolution will be available. However, while the investigation remains ongoing, any and all updates will be posted in this Community Alert. You can bookmark the post if you would like to be notified of updates as they become available by clicking the bookmark ribbon located at the top-right corner of the post.

I apologize for any inconvenience this may cause in the meantime! Thank you.

Quicken Francisco

Hello @wdlewis60

Thank you for reaching out to the Community regarding your issue. We currently do not have an ETA when 5/3rd will have a resolution. For any updates, we recommend following the alert page for any updates and resolutions. You can follow by going across the top to the right of the title and clicking the ribbon button.

https://community.quicken.com/discussion/7899652/new-9-28-21-fifth-third-direct-connect-ol-332-a-or-invalid-login-error#latest

Thanks,

Quicken Francisco

All comments

Greg Semple

Glad to hear I'm not the only one with the issue.

dmoore15

Same problem as mentioned above. Now in day 5 for me.

rfilipo

Same problem. From October 26, 2021 to date not fixed. Referenced link above says nothing new. Wait two days and try again. It's now been six days. At least give us an update on what the problem is. Fifth Third Bank says it's a known Quicken problem and Quicken is working on it. Fifth Third Bank users need it fixed.

JWT123

I tried quicken support yesterday. They said since the error code was OL, not CC the problem was with Fifth Third. Today the 53 rep read the Quicken statement above to me. Hmmm. [Removed-Disruptive/Speculation]. 2) I’m paying bills through 53 online app today. And using Morningstar for investments. Do I need Quicken anymore? Thoughts?

esbagwell

Same problem. Perhaps its time to leave Quicken

Cherilu

Same problem here.

Jon4

This problem started for me 9/26/2021. Still a problem and I even upgraded to R36.17 .

dfield759

Same problem on October 3. When will this be fixed.

JPYoung

I know this is outside of Quicken, but is anyone also having problems registering your device on the 53.com website? I have cookies enabled but everytime I log in, it keeps asking me to register my device. I've tried registering it several times.

Brian133

Is there a resolution coming?

slieving

I am not getting an error. I just have one 5/3 account that will not update. Any ideas?

Boatnmaniac

JPYoung said:

I know this is outside of Quicken, but is anyone also having problems registering your device on the 53.com website? I have cookies enabled but everytime I log in, it keeps asking me to register my device. I've tried registering it several times.

Perhaps your issue is related to the following posted Alert?: NEW 9/28/21 Fifth/Third Direct Connect OL-332-A or Invalid Login error. If connection cannot be established then it is logical that registration likely cannot be done as well.

wdlewis60

It's been nearly a week that this connection is not working. Does everyone still have the same problem that the 5/3 bank connection is not working.

Bill

wdlewis60

It's frustrating that the bank cannot fix this and quicken cannot either.

Jay Jay

Not fixed yet.

Turbo

Same problem. Quicken keeps saying try again in 48 hours. NEED TO RESOLVE!

hlusky

I'm having the same problem. Quicken seems to be trying to update the wrong account at 5/3.

geo791

Yes, Quicken has had connection issues with Fifth Third Bank since 9/27. Both Quicken and 5/3 are aware of the problem. Seems to be an ongoing problem with Quicken and 5/3 and the connection issues do not get resolved in a timely manner. You can login to 5/3 and export transactions and import them into Quicken...clunky but it does work. Also, you may be able to deactivate all of your 5/3 accounts and then reset them. This can resolve the connection issue but you will not be able to send payments from within Quicken with Express Web connect. I do not make payments from within Quicken any longer but go directly to the 5/3 web site, login, and pay from there. There are no issues using that method and it is just as easy, or even easier, to complete bill payments. Here is a link to the OL-332-A error:

https://community.quicken.com/discussion/7899652/new-9-28-21-fifth-third-direct-connect-ol-332-a-or-invalid-login-error#latest

Quicken Francisco

Hello @Brian133

https://community.quicken.com/discussion/7899652/new-9-28-21-fifth-third-direct-connect-ol-332-a-or-invalid-login-error#latest

Thanks,

Quicken Francisco

Hello @wdlewis60

https://community.quicken.com/discussion/7899652/new-9-28-21-fifth-third-direct-connect-ol-332-a-or-invalid-login-error#latest

Thanks,

Quicken Francisco

wdlewis60

thank you for answering. It seems that when there are problems for me, it's with the 5/3 account connection, not the credit cards I use. This is frustrating and I hope that it will get solved soon so that I can reconcile my accounts and track my expenditures.

regards,
Bill

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Btsieg

The problem hasn't resolved itself for all of us and I can't seem to get a response from Quicken on what they are doing to fix it. The last response from Quicken was September 29th. It is now October 3rd and I still have no idea what's going on and when this problem will be fixed.

No!

[removed - speculation/disruptive]

twarner1

See this thread https://community.quicken.com/discussion/7899652/new-9-28-21-fifth-third-direct-connect-ol-332-a-or-invalid-login-error#latest
same status though

Allanfug_xtra

This is Monday morning October 4 at 7:00 AM. This problem with Fifth/Third Bank still persists. Is there an expectation for a fix yet?

ricklynchcore

Nothing yet I see, any ETA???

ricklynchcore

Monday October 4th still no fix. ETA?????

J. D. Riley

Quicken-when will this 5/3 problem be fixed. Today is 10/4/21 approx 0800.

JWB1

Same here--please advise when there will be a fix! Thank you.