Fifth Third Bank continues to error [edited]

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Quicken Anja

Hello @ballgeier,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

Could you please provide which connection method you are using to connect (Express Web Connect or Direct Connect)? Also, how many total accounts are you receiving this error for? And what are the account types of the accounts receiving this error (i.e.: checking, savings, etc)?

Please check back and let us know! Thank you.

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Quicken Anja

Thank you for the additional information.

When you attempted to reactivate; did you do so through Add Account or through Set Up Now? If you haven't already, could you please try reactivating through Add Account (not through Setup Now), please?

To reactivate through Add Account, navigate to Tools > Add Account..., search for your Financial Institution name and follow the prompts to connect. Once your account(s) have been found, be sure to link them to the existing account(s) you have already set up in Quicken.

Let us know how it goes!

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John N S

three days now, I can't connect to Fifth Third bank. I've reported the problem to quicken every day, but nothing from them.

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Boatnmaniac

If you have not already done so, you might want to read the following Support article which provides some troubleshooting tips:  Error Message: OL-220, OL-221, OL-222, OL-223, OL-224, OL-225, or OL-226 When Using Online Services [Support Article]

Lawrence Henricksen

I have had message OL-220-A for a couple of weeks. Currently, Quicken and the bank use finger pointing as their initial answer. Today I was told that Quicken and the bank are working on it. The problem is that the bank has added another level of sign-on verification, but not told Quicken about it (sounds like inexperienced personnel). With Direct Connect, Quicken must be able to recognize & handle this second level of sign-on verification by interacting with the bank and the Quicken user.

Quicken Anja

ballgeier said:

I think something is wrong with my data file.
I tried uninstalling and reinstalling quicken again.
Pretended I was a brand new user, and added all my accounts from 5/3 bank.
It located and downloaded all my accounts, but, for some reason it used express web connect this time rather than direct connect.
Then I tried to replace the auto saved new data file with my previous back up, and it failed to connect again.

Thank you for the additional information.

SInce the new file worked with Express Web Connect, have you tried changing the connection method in your original data file to Express Web Connect instead of Direct Connect to see if it will connect?

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jeffreybeach8204

Same here, It's been almost a week now. Someone from quicken support needs to contact 5/3 and get this worked out.

geo791

Is anyone else having issues connection to Firth Third Bank to download transactions? I have not been able to connect since 7/26/21.

geo791

Yes, Quicken update has not been able to connect to Fifth Third Bank since 8/2/21.

Quicken Paloma

Hello @geo791, 

Thank you for reaching out to Quicken Community. I apologize you are having this issue. To better assist you I need a few more details. For instance, what connection method are you using? Is this issue also occurring in a backup? 

To check the connection method being used select Tools >Account List >Edit account details >Online Services.

Additionally, if you have not already I would recommend checking out the help article linked below for more information and troubleshooting on error OL-220. 

https://www.quicken.com/support/error-message-ol-220-ol-221-ol-222-ol-223-ol-224-ol-225-or-ol-226-when-using-online-services

Please provide further details so that we can move forwards in diagnosing this issue. 

-Quicken Paloma

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geo791

FYI, until this issue is resolved, you can login to Fifth Third and export the transactions from each account. Choose the QFX option and submit. When Quicken opens, link the file to the appropriate account and then you will be able to accept them. I was able to reconcile the accounts after importing the files.

geo791

ballgeier said:

I've tried to call 5/3 and can only get in touch with low level customer support.
They have no idea what is going on, and can offer no help at all.

Have you tried their Quicken support specialist number (800) 972-3030?

geo791

@Quicken Paloma

Quicken Deluxe version R34.24 build 27.1.34.24 using "Direct Connect". Has been connecting fine until 8/2/21. Other financial institutions are connecting fine. I was able to enter my transactions using "export" and "import" but that requires additional steps that are a hassle. I use One-step update almost on a daily basis to view and verify transactions. Oh, and I have checked the help article for OL-220_A and it is no help. Something has recently changed to cause this issue.

Quicken Anja

Hello All,

Thank you all for taking the time to visit the Community and report the error you are experiencing with Fifth Third Bank, though we apologize for the trouble.

After further investigation and review of log files, we have found that this is a problem that stems from the financial institution's server and we ask that anyone experiencing this error please reach out to Fifth Third Bank directly first. In the image displayed below, you will find the internal error that is causing the external OL-220 error.



You can find this in your own logs by navigating to Help > Log Files > Open Connection Log [CONNLOG.TXT] > Scroll to the bottom for the most recent timestamps.

We recommend that you also provide your logs to Fifth Third Bank while contacting them to report the error for proper escalation. Meanwhile, this issue will also be reported to the proper channels on our end as well.

We apologize for any inconvenience this error may cause in the meantime! Thank you.

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ianschneid

Yes. I've had the same problem since 7/26.

Marilyn

Quicken Premier, Windows 10, R 34.24, 27.1.23./24, does not download transactions. This started on 7/28/2021. I checked my log files, and as of 7/28, reads UNKNOWN. Tried deactivating and reactivating without any success. I am using direct connect. Called 53 support and reported [Removed - Rant]. Talked with Tech support and they said, it is downloading on their end without problems. I can review my statements online at their website but nothing downloading into Quicken. Seems like every time Quicken decides I need an update, then there are problems with one of the accounts. Not happy

Marilyn

My experience with contacting Tech support at 53 bank about the failure of my accounts to download into Quicken since 7/28. The tech person told me that he cannot do anything about my accounts not downloading into Quicken because Quicken is a 3rd party program not connected to the bank. I explained that checking the Log In files, showed UNKNOWN when attempting to log in to their bank, and I received a 220 A error code. Used the phone number provided above and phoned as directed.

geo791

@ballgeier

Well, so much for the Fifth Third Quicken specialist. I called the number 5/3 gave me to reach them, as I have posted up above. Unfortunately, the person I reached was totally ignorant of the issue. All she told me was that Fifth Third was aware of the problem and that they were working on it. A canned response if I ever heard one. I hope this glitch does not take months to correct like the last one.

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geo791

Everyone,

Here is an update. Today I again attempted to connect and download my transactions from Fifth Third Bank. Same OL-220-A error, not able to connect to the servers. Okay, so I have four accounts at 53. I deactivated each of the four. Then I picked one of the accounts and edited the details, opened the Online Services tab, and clicked the Setup button to start fresh. After entering my credentials I was able to connect to 53 and then a window came up showing the four accounts. I clicked on each one to insure that they were linking to my existing accounts...which they were. Then I clicked next and all of the accounts downloaded the transactions correctly, and up to date.

I went back to these accounts and opened the Online Service tab again. Before I deactivated, the connection type was Direct Connect. Now all four show Web Express Connect. I saw a message stating "Your Financial institution supports an improved connection method". "click here to find out more and get set up".  Just to see what would happen I clicked on the link which connected me to 53 and opened a window explaining the need for Direct Connect with has to do with bill pay. I clicked "next" and my credentials to login were requested again. Then the OL-220-A error popped up. So the issue seems to be with using Direct Connect. If you leave it as Web Express Connect, the one-step update will connect fine and download transactions. Hope this helps until 53 can resolve their server problems. In April 2020 the connection problem took them a month to resolve, so don't expect a quick fix guys.

geo791

Everyone,

The issue with getting the OL-220-A error when connecting to Fifth Third Bank seems to be with the Direct Connect method. I deactivated each of my four accounts and then set them up fresh again. I was able to connect to 53 and my accounts were found. I linked the four accounts to my existing accounts in Quicken and all of my transactions were downloaded and up to date.

I went back and looked at the Online Services tab and each of the accounts that previously showed Direct Connect now show Web Express Connect. There was text indicating that there was an improved connection method. I went through that process to set up the improved method. Turns out that method is Direct Connect and is required to do bill pay. When I attempted to change to the Direct Connect method I received the OL-220-A error again. I have found it easier to pay bills from the 53 web site.

So the issue seems to be with Direct Connect. If you leave the connection method at Web Express Connect everything seems fine and transactions download using One-Step Update.

In April 2020 when a connection problem occurred, it took Fifth Third Bank a month to resolve the issue. So don't think this will be a quick fix. Hope this helps.