Syncing with Fidelity NetBenefits stopped after upgrading to Version 6.4.2 (Build 604.41752.100)

alan hartless

Hi! After upgrading to Version 6.4.2 (Build 604.41752.100), the sync with Fidelity NetBenefits (401K) account stopped working. I tried to disconnect and reconnect with "NetBenefits Worldwide - Fidelity" but I get an error "Can't setup 'NetBenefits Worldwide - Fidelity'" with a message at the bottom "OK (DISCOVERED_ACCOUNTS_READY_FOR_USER)"

Setting up my other investment accounts with Fidelity works with "Fidelity Investments Mac" but my 401K doesn't show up there.

Quicken Anja

Hello @alan hartless,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

Aside from the error message that you are receiving, does there also happen to be any specific numeral error code(s) associated with the message that you could provide us with here, please?

Please check back and let us know! Thank you.

alan hartless

Hi @"Quicken Anja". I just tried again but now getting a different error.

"Fidelity is blocking Intuit access!" AGGREGATOR_IN_ERROR (FI_WEBSITE_UNAVAILABLE:ccscrape.105)

Quicken Anja

Thanks for the update.

If you haven't already, please take a moment to review this error-specific support article regarding error 105.

As stated in the article, should the error persist after the following business day (which would be Monday), then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files to further investigate the error and may likely be required to file an escalation if they see fit.

alan hartless

@Quicken Anja

Hi! I tried again and now I'm back to the original error. But I do not see any numerical error listed. I've included a screenshot of what I'm seeing.

Austin@

@alan hartless Have you tried adding the 401(k) account under the "Fidelity NetBenefits" institution rather than "NetBenefits Worldwide - Fidelity" or "Fidelity Investments Mac"? This is how I added my 401(k) and it is syncing without issues.

alan hartless

@Austin@ Yes. Unfortunately they all give me the same error "OK (DISCOVERED_ACCOUNTS_READY_FOR_USER)". The error response implies a success but Quicken reports it as an error.

Quicken Anja

@alan hartless thanks for following up on this issue.

If you don't mind, could you please navigate to Help > Report a Problem to submit your log files so we can further investigate? 

Thank you!

Ploooplooo

Same problem setting up transaction download for a Vanguard account using Quicken Connect. I submitted a problem ticket already.

Mac OS 11.6
Quicken 6.4.2 build 604.41752.100

Workaround is to use Direct Connect instead of Quicken Connect.

This is unfortunate.

Eric Hawley

I also get "OK (DISCOVERED_ACCOUNTS_READY_FOR_USER)" errors when trying to set up any "Fidelity" or "Fidelity NetBenefits" or "Discovery Benefits" accounts in quicken mac Version 6.4.2 (Build 604.41752.100)

Been happening for days. Tried new quicken file as well. Works with other FI aggregators fine. Have submitted multiple error reports with logs.

jacobs

@Ploooplooo Why do you say using Direct Connect is unfortunate? Direct Connect is generally the best possible connection method available, because you're communicating with the financial institution's server directly in real-time.

Ploooplooo

Sorry for having been short. I don't mind using Direct Connect, but Quicken Connect worked previously for this financial institution and now is broken. Also, in my opinion a software of the caliber of Quicken should have better error handling.

BTW, I switched it to Direct Connect and it wiped out the history for an existing account forcing me to restore a backup. Ugh!