Transaction download is changing opening balance of accounts

Running Quicken R36.23 for Windows. Updated today. After update I downloaded transactions from Chase and the process changed the opening balance record of several Chase accounts. This is the same problem that had been experienced by lots of people about a year age. Looks like the latest program update reintroduced the problem. Is anyone else having this recurrence?
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Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @uuyankee,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    To start with, if you haven't already, I suggest that you try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate
    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Super Validate:
    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Let us know how it goes!
    -Quicken Anja