Chase is not producing investment OFX data correctly

Chris_QPW

[Title edited to reflect further understanding of the problem - see below - JH]

Even though this problem is being reported in other threads, I have decided to post my own thread because I want to get right to the heart of the problem without the confusion/distraction of "other possible cases" that might be suggested.

The main problem is that investment positions comparisons in Quicken are reporting a difference between Quicken and what the financial institution is sending, "sometimes".

Here is the start of a compare of two updates.  At first glance one might say "look the security position information is missing on the right, that is the problem".  But in fact it is the one on the left that is gave the compare fail!


So we scroll some more.


As you can see the investment position information is in fact in the one on the right, just at the end of the main investment section instead of at the beginning section like it is on the left.

I have done lots of updates and checked this and even used different versions of Quicken.  Quicken isn't sending anything different, Chase is just randomly putting the information at a different spot.  There isn't anything in the OFX standard that says that these sections have to be in a certain order.  But clearly Quicken is coded to so that it expects this data to be at the end of the investment data. 

[removed - confirmed to be inaccurate later in the thread]

Sherlock

The OFX standard does state that the definition of each message set may prescribe an order of its messages within the message set and the definition of Investment Statement Response message does appear to be specified with the order Quicken expects.

Chase should correct their OFX generation.

Chris_QPW

Sherlock said:

The OFX standard does state that the definition of each message set may prescribe an order of its messages within the message set and the definition of Investment Statement Response message does appear to be specified with the order Quicken expects.

Chase should correct their OFX generation.

Thank you, I stand corrected, I didn't dig into the standard enough.

Well, we know where the problem is.

Jim_Harman

So the title of this thread should be "Chase is not producing investment OFX data correctly", correct?

Chris_QPW

Jim_Harman said:

So the title of this thread should be "Chase is not producing investment OFX data correctly", correct?

Yes, that would be helpful.

It would also be nice to correct my assumption about it being a Quicken bug in the original post.  I would add a correction and point out that I was corrected below, but I can’t edit it since it has been over a day since I posted it.

Jim_Harman

I changed the title, and BTW thanks for figuring this out.

Quicken Sarah

Chris_QPW said:

Jim_Harman said:

So the title of this thread should be "Chase is not producing investment OFX data correctly", correct?

Yes, that would be helpful.

It would also be nice to correct my assumption about it being a Quicken bug in the original post.  I would add a correction and point out that I was corrected below, but I can’t edit it since it has been over a day since I posted it.

Hi @Chris_QPW

Thank you for sharing your observations and the screenshots of the OFX data.  While we have determined that the issue lies with the way Chase is generating the OX data, I'd like to open a ticket with our teams to ensure we are working with Chase to correct this.

Would you be willing to submit a "Report a Problem" with your log files?  If so, please just reply here and let me know once they've been sent.

Thanks so much!

Sarah

Chris_QPW

@Quicken Sarah Done.  Thank your Sarah.

Quicken Sarah

@Chris_QPW - Thank you!

We've submitted a ticket with the teams to investigate this further and I will be back to share any updates and/or the solution once available.

Sarah

(CTP-2909)

Chris_QPW

It is a fun one.  I can do the security compare in one account and it says it matches, and do it in another and it says that Chase has zero shares.  Then do any update, and the two compares reverse, where the first has zero and the second matches.

mgibson4997

Exactly my experience the last several weeks.

Frankx

Hi @Chris_QPW

You said "It is a fun one.".  I would just note that you idea of "fun" is waaaaaay different from mine, and my definition is pretty lame...

Frankx

mgibson4997

Sarah if you are monitoring I have something to add. I am not techy so understand this may not be relevant. I have several accounts containing Chase securities. I have some that do not report mismatches and others that report EVERY security is a mismatch. I discovered if I go to Tools/Online Center/Account (and choose an account)/Holdings some show all securities and some show nothing. It would appear that that is where the securities are compared. This may change after an update and an account shows "holdings" and one that showed "holdings" before now show none and mismatches are reported. This may not help but I want to disclose anyway. Thanks

Quicken Sarah

mgibson4997 said:

Sarah if you are monitoring I have something to add. I am not techy so understand this may not be relevant. I have several accounts containing Chase securities. I have some that do not report mismatches and others that report EVERY security is a mismatch. I discovered if I go to Tools/Online Center/Account (and choose an account)/Holdings some show all securities and some show nothing. It would appear that that is where the securities are compared. This may change after an update and an account shows "holdings" and one that showed "holdings" before now show none and mismatches are reported. This may not help but I want to disclose anyway. Thanks

Hello @mgibson4997

Thank you for sharing that additional information!  I'll include that with the ticket we opened so they are aware and hopefully will aid in their investigation

Sarah

steady_steve

Any updates from Chase on the case ? Not able to download any investment info from Chase.com until this gets fixed.

Chris_QPW

steady_steve said:

Any updates from Chase on the case ? Not able to download any investment info from Chase.com until this gets fixed.

If you are having problems downloading transactions, you are having a different problem.

The problem described here is the "compare after".  In other words I'm getting transactions just fine, but what happens is that when the Quicken does the compare to what it has and what is sent by Chase, it shows a difference when it there really isn't one.  And the reason for that is because since Chase is putting the data in the wrong place sometimes, Quicken reads that as zero shares for all securities.

So basically what I'm doing right now for this problem is ignoring the Quicken compare and do the comparison of the number of shares myself.

mgibson4997

The issue of mismatched securities appears to have been fixed.

Chris_QPW

mgibson4997 said:

The issue of mismatched securities appears to have been fixed.

I agree, it seems to be fixed.  I updated twice for 5 accounts and they all are matching correctly.

grah32

I continue to have the same problem: no problem with downloads but some Chase investment accounts show 0 shares for common stocks in those accounts. Other accounts with mutual funds are OK. Any progress in resolving this issue with chase?

Chris_QPW

@grah32 I haven't had any problems with my accounts since November 12th.

Are you talking about the comparison being wrong, or do your accounts actually show zero shares in the account?

If it is the later, check to make sure you didn't accept any Placeholders that zeroed out your shares in your account.

Quicken Sarah

Hello all,

I just received confirmation that this issue has been fixed.  We appreciate your patience and thank you again for reporting this to the community.

Sarah

mcphear

I am still having problems with automatic downloads from Chase. Have to go to Chase website and download individually from there for each account.

Chris_QPW

mcphear said:

I am still having problems with automatic downloads from Chase. Have to go to Chase website and download individually from there for each account.

You should select New Post at the top right of this web page and put in as much details as you can of what problem you are having this thread isn't about not being able to download transactions from Chase.  It is about getting the wrong share balances at times for the comparison of what is in Quicken vs what Chase says.  And this problem has been fixed.