I am having trouble with one of my credit card accounts, Fidelity Awards Card. When I update my accounts, that credit card account is reporting an incorrect online balance. The last couple of days, the “online balance” after an update is dropping the “cents’ amount. So….the "ending balance” might correctly be, say, $5,083.25, but the "online balance” is being reported as $5,083.00. This makes it impossible to reconcile the account. This error occurs whether I update all accounts at once, or just update the Fidelity Credit Card account by itself. The error also occurs if I ‘add’ a new Fidelity Credit Card account to my Quicken file. That new account reports exactly the same incorrect ‘online balance.’ Also if I Deactivate the credit card account and then reset it, the error persists. Interestingly, if I create a whole new Quicken file and then add the Fidelity Credit Card account to that file, the ‘online balance’ is reported correctly. Hope you can advise me on this problem. Thanks.

I'm having issue with Capital one checking account. For last few weeks Quicken says i have 0.00 online balance so I can't reconcile properly

Incorrect Online Balance

This discussion has been closed.