Capital One

Old thread was closed, not sure why, but I still can't find how to get the connection working between Quicken and Capital One. Issue started about 2 months ago. None of the articles I can find help. I'm getting the same types of issues. No particular order on the items listed below:
1. Capital One emails indicating accounts are now connected.
2. I get an error from Quicken at the end of the process.
3. Quicken adds the accounts to my list, but doesn't tie them to the existing accounts I have. I don't want to start new accounts....

Steps:
1. Unlink app in Capital One.
2. Deactivate accounts in Quicken.
3. Enter UN & PW in set for online Quicken link.
4. Keep boxes checked for accounts once Quicken displays the accounts it could find.
5. Spinning, pop, bang, whiz, pause, then a vault window pops up asking for UN & PW with a message indicating the duct tape didn't work, try back later.
Argh.....

Answers

  • I'm having much the same issue with downloading Capital One accounts. When it started I had a message that there was a problem probably because data had been restored from a backup. NOPE. I had not restored from a backup. It said to reauthorize the download. I did. And all that happens is a loop where I enter the user name and password in a window for Capital One. It loops to the Quicken password vault where I enter the user name and password which sends me back to the capital one window in quicken to enter the user name and password which I enter AGAIN which send me back to the password vault where I enter the username and password which sends me back the Capital One window in Quicken. Rinse and repeat as often as you want, it won't get the job done.
    I called Captial one and Capital One says they show that I have authorized Quicken to receive the data.
    Quicken is not helpful. All I hear back is their server can't communicate with Capital One.
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @spitfire678 & @tleehorneiii,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Capital One is currently experiencing known issues that have been reported. Our teams have opened escalation tickets with our service provider and are still working to resolve these issues. While the investigation remains ongoing, please, refer to these two open Community Alerts here and here for updates.

    I apologize for any inconvenience this may cause! Thank you.
    -Quicken Anja
  • llmkfd
    llmkfd Member
    I'm also having problems downloading from my Capital One money market savings acct. Unlike the problems experienced by others, I am not receiving any error messages. My issue is that my ending balance in Quicken is inaccurate (shows a larger amount than actual). Normally I would just reconcile the account against my actual online balance as reflected in Quicken; unfortunately, that amount is also showing an inaccurate (and higher) amount. I know others are showing a 0.00 balance (not my issue) so I wanted to add this information to the string. Thanks so much for all your help and hard work!
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @llmkfd

    Can you tell us whether the two inaccurate balances - of both the account register balance AND the Quicken online balance are the same amount?  If so, I suggest that you page-up in the register and look at the opening balance and perhaps one of the first few entries to see if there is an entry (or entries) that make up that difference.  This entry (or entries) will likely not show as cleared. If so, you should delete them.

    Let me know if you have any followups.

    Frankx

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  • llmkfd
    llmkfd Member
    Thank you, Frankx. The amounts are all different. The ending balance shown in Quicken is ~31K over the actual bank balance I see online in my account. Meanwhile, the online balance shown in Quicken is ~85K over the actual balance I see in my account. Typically, if the ending balance is incorrect in Quicken, the online balance shown in Quicken will be the same as the actual balance I see online in my account so I can easily reconcile to that balance. Right now, Quicken doesn't seem to be reading my true online balance. It's really strange.
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi again @llmkfd

    Yes, that is really strange.

    Let's see if we can address the Quicken register account balance issue first - i.e. the ~31K overstatement.  Before you start - make a new backup of your datafile, just in case. 

    First, I suggest that you go backwards from today in the account register (page up) and see if you can find duplicate entries and/or large, or unusual and unexplained transactions. As you go back in time - pay attention not only to "deposit transactions" but also look for "payment and transfer transactions" (including blocks of these) that appear to be missing, by paying attention to the date field.  Try to get back to a point in time, where the bank balance seems to make sense, and note that date.  Then concentrate your review from that date up until today.

    If you have been regularly reconciling, or at least "clearing", your register transactions I suspect that there will be entries that stick out.  You should review each of these transactions, including the "account" or "category" other half of the transaction is being posted to.  If they are obviously rogue transactions, you should delete them.  If you're not sure of the validity of the transaction - you should edit it first by adding the date of the transaction to the memo field and then changing the date field to a future date (such as 1/31/2022).  This will move the transaction to the bottom of the register and adjust the current balance.  As you go backwards, periodically compare the account balance at various intervals (e.g. once a month) to your historical balances on bank statements to get an idea of how close (or far away) you are to finding all of the problems.

    If the above doesn't seem to be working  

    On the online balance in Quicken being overstated by ~85K - I really wouldn't worry about that for now. There could be a number of causes and it really doesn't have a lot of meaning anyway, not only because you know it is absolutely wrong, but it only would come into play if you reconcile your account to it and I would strongly suggest that - because of all the issues you are having - that you only reconcile to a paper or PDF bank statement, at least for the time being.

    Let me know how it goes.

    Frankx

                      Quicken H&B-Subscription Ver. 34.24 - Windows 10-Home Version
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -