BofA account closed now open

Jaybird180

BofA closed one of my credit card accounts. After talking with them about it, they reopened the account as though it never happened.

During the interim, I marked the account closed in Quicken (Mac) Desktop and it synced to my Mobile app.

When the account was reopened, I reopened it on the Desktop app and it work fine, except it's greyed out on my Mobile app Accounts page. When I goto Settings > Account Management it's (improperly) listed under Other accounts.

How do I fix this?

Quicken Jasmine

Hi @Jaybird180,

Thank you for contacting the community, I am sorry that you are experiencing this issue. 

From what I understand, you did not re-add the account when BofA reopened it, this account just reappeared and linked and subsequently mislabeled itself. So, I suggest disconnecting the BofA account and then re-adding it to your Quicken to see if this solves the issue. 

Please let me know if this helps to solve the issue that you are experiencing, I look forward to hearing your response. 

Thank you,
Quicken Jasmine

Quicken Jasmine

Hi @Jaybird180,

Thank you for contacting the community, I am sorry that you are experiencing this issue. 

From what I understand, you did not re-add the account when BofA reopened it, this account just reappeared and linked and subsequently mislabeled itself. So, I suggest disconnecting the BofA account and then re-adding it to your Quicken to see if this solves the issue. 

Please let me know if this helps to solve the issue that you are experiencing, I look forward to hearing your response. 

Thank you,
Quicken Jasmine

Jaybird180

Hot Diggity Dawg! That fixed it! Thank you.