Can't setup account with LCEF; get cc-502 repeatedly

Question

I'm trying to set up my Lutheran Church Extension Fund accounts in Quicken.  I get the prompt for userid and password, enter phone number for multi-factor athentication, enter the code and get the cc-502 error "Oops there is a connection problem"  I have serveral days and can successfully log-in to my account via the LCEF website.  Any suggestions?

Quicken Paloma · Answer

Hello @Robmlan,

Thank you for your response. If you are unable to attach a screenshot, you may need to drag the image file into the response box.

Also, could you please submit a bug report? You can do this by selecting Help >Report a problem.

-Quicken Paloma

Robmlan · Answer

Hi Thanks for your assistance.    I have two accounts; one checking, one savings. I can not seem to add the screen shots as to this comment.

Quicken Paloma · Answer

Hello @Robmlan,

Thank you for reaching out to the Quicken Community. We apologize you are having this issue. To obtain a better understanding of the issue more information is needed, specifically a screenshot. For instructions on attaching a screenshot please click here.

In addition, could you please let us know what type of account you are attempting to add (checking, savings, loan, credit, etc.)

Please elaborate so that we may be able to diagnose the issue at hand.

-Quicken Paloma