how do I undo a payoff transaction in quicken mortgage register?

jakeH

The quicken "auto download" type loan "paid off" my currently-active mortgage in quicken and I do not know how to undo that. It happened after an One-step Update following a Backup/Restore I did about two weeks ago.

Mortgage is not actually paid off and bills are coming due....

Chris_QPW

The automatic payoff is some kind of glitch in the system of Quicken getting the information from the financial institution.  This has been reported many times, but with nobody knowing what causes it or how to fix it.

The only “workaround” is to change to a manual entry loan account.

Frankx

Hi @jakeH,

Unfortunately, once you've setup a loan account as a "auto download loan" there isn't any way to change it to a regular manual loan.  Your only options are to continue with the download loan until its paid off or delete the loan account altogether and start over with a new manual loan account.  Since Quicken made the choice for you, I suggest that you reestablish the mortgage as a manual loan in Quicken.

Let me know if you have any followups.

Frankx

NotACPA

@jakeh, what @frankx reported USED to be true ... but some time back the ability to convert a downloadable loan into a manual loan was created.  See this:

https://community.quicken.com/discussion/7164936/faq-how-do-i-convert-a-loan-account-that-automatically-downloads-transactions-to-a-manual-entry-sc

jakeH

@Frankx and @NotACPA ,

Thanks. My question was not clear enough, I guess. Where I would like to see the transactions, but more importantly, in either case, how do I UNDO the automatically entered payoff of the loan? The automatic entry from the One Step Update paid off the loan in Quicken (where it is clearly not paid off at the bank.) I WISH IT WAS! LOL!

Chris_QPW

The automatic payoff is some kind of glitch in the system of Quicken getting the information from the financial institution.  This has been reported many times, but with nobody knowing what causes it or how to fix it.

The only “workaround” is to change to a manual entry loan account.

NotACPA

Concur  with @Chris_QPW.  Now that you can see the actual transactions, you have to apply the elbow grease to make the corrections.

There's no genie who can do that for you.

jakeH

I cannot tell you how disappointed I am with Quicken these last couple of years. I have decades of data with quicken, but these tiny glitches are creating a huge issue for me having to do manual work I could have done with a good spreadsheet. I will try to convert the file, but assumed a deactivate and reactivate might solve the problem, but it merely blinks and does nothing to correct the account. Beyond frustrated.

Chris_QPW

Once deactivated for downloading of a loan account, you can’t reactivate it.

jakeH

So the "reset account" doesn't work on loans?

Chris_QPW

jakeH said:

So the "reset account" doesn't work on loans?

I doubt it has it, but I have never had such an account so I wouldn’t know that detail.

See my description of what I believe is going on for downloading loan accounts, and you will see why they are so “fragile “.
https://community.quicken.com/discussion/comment/20252864/#Comment_20252864

Frankx

Hi @jakeH,

Unfortunately, the "reset" will not work for this purpose because the download loan isn't comparable to typical download accounts - like bank accounts.  A "download loan" account ignores (doesn't actually download) real transactions - instead it just looks at the loan balance at a point in time and it adjusts to that. 

So to fix where you are at this point - the solution requires the complete "conversion" to a manual loan - almost starting over.

Let me know is you have any followups.

Frankx