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OL-221-A quicken error

CMWarren

Using Truist Bank web connect. The file downloads I can see in my download folder however quicken can't open for some reason. I have called the bank. This is getting frustrating, it has been working for years and all of a sudden it not longer is working. Please let me know what I need to do to get the web connect working again. Thanks for your help!

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Quicken Jasmine

Hello @CMWarren,

Thank you for contacting the Community, I am sorry that you are experiencing this error.

Are you discussing importing a QFX file from your bank into Quicken via web connect?

If so, please follow this link to an Ongoing Active Alert that we have in regards to this issue. You may bookmark this alert in order to stay up to date on any information, ETAs, or resolutions that may occur.

I apologize for any inconvenience this may cause.
Please do not hesitate to reach out further with any questions or concerns.

All comments

Quicken Jasmine

RaeBC

I am having the same issue. My former bank was SunTrust, now Truist.

REly

I think I have discovered the issue. If you download more than 1 month of transactions the error occurs. I have success downloading 1 month at a time and importing the file.

REly

Update to my previous comment. I discovered that 5 months out of last year 2021 would not import even when downloading in one month increments. That makes me think the files for those months is either corrupted. I will compare those files to months that did import to see if I can determine what is different about them. Stay tuned!

NotACPA

@REly Are you initiating those downloads from within Q? The banks restrict how far back such downloads can go, usually to 30-90 days. Are you getting downloads in that timeframe, and NOT getting them beyond it?

Just saw that you used Web Connect, initiated from the website ... so my comment doesn't apply. When using Web Connect, the bank is SOLELY responsible for the content of the download ... so have you saved the 5-month file to your desktop and opened it with Notepad to see what it contains?

REly

Update from last comment. I have determined that any month that I made a mobile check deposit in will not import.

REly

I will report the problem with Mobile Check Deposits to Truist in the morning.