Mobile app logon ID and password not working

Pasky
Pasky Quicken Windows Subscription Member
edited April 2022 in Errors and Troubleshooting (Mobile)
Hello,
I downloaded Quicken for Android to my Samsung. When I went to login with my Quicken account I received an invalid ID password. Reset the password. Tried to login to mobile again. Didn't work. Invalid ID or password message again. I went back to my PC and tried to login with the new password and it worked. So login working on PC with Windows. Not working on Quiken mobile on Samsung.

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    edited March 2022
    Hello @Pasky, 

    Thank you for contacting the Quicken Community, I am sorry that you are experiencing this issue. 

    On your mobile app, there is a choice to sign in with your username and password or a choice to "Scan to Sign In", please choose scan to sign in. Then, you will go to your Quicken Application located on your Windows computer, go to Mobile & Web>Scan to Sign In Mobile>Android.  

    After you try signing in via this route, please let me know how it goes. I look forward to hearing your response. 

    -Quicken Jasmine

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