Citizens Bank - no longer supporting Quicken Direct Connect or Bill Payments as of 6/1/22

Frank306
Frank306 Member ✭✭
Just received a pop-up when I opened Quicken today. "IMPORTANT MESSAGE FROM CITIZENS BANK
Citizens will no longer be accepting new customer enrollments for Intuit Direct Connection service effective April 30, 2022".

Does this mean existing customers will still have access to Direct Connection?

Answers

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited April 27
    Hello @Frank306,

    Thank you for contacting the Quicken Community with this question.

    That message usually means that any customers that try to set up Direct Connect that did not have it set up previously will not be able to set it up after the change takes effect. Customers that did already have Direct Connect setup prior to this change taking effect will be considered "grandfathered in" and will still continue to be able to connect using Direct Connect. However, this is a bank policy change not a Quicken policy change so I would recommend reaching out to Citizens Bank to confirm this information. 

    I hope this helps!
    -Quicken Jasmine
  • Frank306
    Frank306 Member ✭✭
    Thanks
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @Frank306,

    No problem!

    Please do not hesitate to reach out with any further questions or concerns. 
    -Quicken Jasmine
  • jahjimhall
    jahjimhall Member
    I just got off the phone to Citizens support, and they told me that starting June, NOBODY will be able to use Direct Connect. They said existing direct connect customers will not be able to use it. You can use express web connect, but that means downloads only, not being able to use Bill pay from within Quicken. to initiate transactions. UGH! Time to look for another bank.
  • NotACPA
    NotACPA SuperUser ✭✭✭✭
    On several occasions, I've changed banks, or cards, because of downgraded Q support.
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited April 28
    jahjimhall said: I just got off the phone to Citizens support,
    and they told me that starting June, NOBODY will be able to use Direct Connect.
    Since Quicken lists dozens of "Citizens Bank" - is there one specific one you are using - or ???
    [EDIT] - also updated the topic title to better reflect actual Q&A... based upon postings

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  • Frank306
    Frank306 Member ✭✭
    I have been using Citizen's Bank New England-Consumer
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    Frank306 said:
    I have been using Citizen's Bank New England-Consumer
    tnx - here is what it currently supports..... will update as things change -
    07030    07030    07030    Citizens Bank - New Engl Consumer    http://www.citizensbank.com/   
    1-800-723-0777    https://www1.citizensbankonline.com/    ACTIVE   
    BANKING,CREDIT,ACCOUNTINFO,PAYMENT&DIRECT             
    BANKING,ACCOUNTINFO&EXP-WEB-CONNECT  

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  • Frank306
    Frank306 Member ✭✭
    I do not have "credit" under the dropdown of banking. For " https://www1.citizensbankonline.com/ " access denied
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    Frank306 said: I do not have "credit" under the dropdown of banking.
    For " https://www1.citizensbankonline.com/ " access denied
    that is for Quicken internal access to the bank for downloading - NOT for outside web users login

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  • joanjps
    joanjps Member
    Can someone provide a telephone number for that department? Thanks
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    Again - I would suggest you always post WHICH of the dozen or so Citizens Banks you are using within Quicken
    Since Quicken lists dozens of "Citizens Bank" -  WHICH EXACT one are you using - as they might be different ???

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  • Frank306
    Frank306 Member ✭✭
    1-888-910-4100 is a number that will eventually reach Citizen online banking support. Will need bank account number or debit card numbers; last 4 digits of S.S. then options 4-1-3. Maybe if enough of us complain, they may reconsider