Can't download Cadence Bank CC-501

What is the CC-501 error. System tells me it's not my fault, try again in a few hours. I'm now 8 days behind. I've punched all the buttons, rebooted everything on my end, and reset the account. Suggestions?

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @Rusty Dockery,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error. 

    From what you have stated, it seems like you have already checked out this support article, however, just in case I will link this so you may follow the troubleshooting steps defined in the FAQ. 

    If you have already attempted the steps in the support article, then I suggest creating a test file and adding the Cadence Bank accounts to see if the same error occurs so we may try to isolate what is going on. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:
    1. Choose File menu > New Quicken File.

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Select New Quicken File.

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Click OK.
    2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows
    Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

    1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Select to not use Mobile.
    2. Click Add Account to start adding accounts to the new file.

    After adding accounts, see if you are experiencing the same problems in this test file. 


    Please let me know how this goes, I look forward to hearing your response. 
    -Quicken Jasmine
  • Rusty Dockery
    Rusty Dockery Member ✭✭
    I created TestFile 4-26-22 but got the same results when I tried to update. "Sorry. It's not your fault ..."
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Rusty Dockery,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    As stated in this support article regarding error CC-501, if the issue persists for more than 24 hours, you will need to contact Quicken Support directly for further assistance.

    Our support agents will need to collect and review your log files to further investigate the issue and will likely be required to file an escalation.

    I do apologize for being unable to resolve this issue from here in the Community.

    Click here to review Quicken Support's hours of operation.
    -Quicken Anja
  • Rusty Dockery
    Rusty Dockery Member ✭✭
    I called Support yesterday and again today. I could not understand either of the agents. Is it possible to remedy CC-501 by Chat?
  • Quicken Anja
    Quicken Anja Moderator mod
    @Rusty Dockery thank you for following up. Yes, our support agents also have the ability to contact Tier 2 which is what will be needed in order to escalate. 

    However, if you'd prefer to contact by phone but have a hard time understanding the agents due to an accent, please know that you are welcome to ask to speak to a U.S.-based representative.

    I hope this helps!
    -Quicken Anja
  • ksf
    ksf Member
    I'm having the same problems as Rusty. I've been trying to resolve this for several days using the remedies suggested above with no success. Have the Quicken coders reached out to Cadence Bank to see if something has changed on their end given the upcoming merger?
  • Kevin F
    Kevin F Member
    Same issue here. FWIW i contacted Cadence yesterday and was advised that they were "making some updates" that were responsible for this issue. However, i am not feeling confident as to accuracy of their reply as they weren't able to provide any additional details on nature/timing of these updates.