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T Rowe Price OL 220 B

Michael Ambosone

Have not been able to do download transaction since 5/10/21. I can log into my T Rowe account directly with no problem. Password and username have not been changed.
Finally, I deactivated and tried to reactivate "set up now". Nothing, its as if it didn't attempt to connect. No issues with any other account downloads. Please advise.

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Accepted answers

Quicken Jasmine

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, if the instructions found in the support article provided in my previous responses fail to resolve the issue, then we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

Quicken Anja

Hello All,

Thank you for reaching out to the Community and reporting this issue, though I apologize that you are experiencing this.

This is a known issue that has been escalated internally, though we do not have an ETA at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

All comments

Wineberry

I am experiencing the very same problem. Started several days ago. Just seems to be the Brokerage account. My other T Rowe Price accounts work just fine.

Bill Newton

Yes, I began getting the OL-220-A error on my Quicken Windows T. Rowe Price Brokerage account 2 days ago, but it continues to connect just fine on Quicken for Mac. The TRP mutual fund connection works normally on both versions of Quicken.

Quicken Jasmine

Hello @Michael Ambosone and @All,

Thank you for contacting the Quicken Community, I do apologize that you are experiencing this error with your T Rowe Price account(s).

I have located a Support Article that discusses troubleshooting steps to take when presented with an OL-220-A error. You may follow this link to access that FAQ. Please keep in mind that it is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position.

Let me know how it goes!

pmgburg

I am likewise having the same problem. I will be interested to hear if anyone discovers the fix for this!

Michael Ambosone

Thanks Jasmine, Unfortunately it did not resolve. Wonder if the others had different result that experienced the issue with TRowe brokerage? Thanks again., Mike

Quicken Jasmine

Hello @Michael Ambosone,

Thank you for attempting those troubleshooting steps and for updating me on the results.

As per the FAQ, located at the bottom of the page:

Wait and try again later

If completing the Update Now process doesn't clear up the issue, try updating your accounts the next business day. This error may be caused by a temporary financial institution server outage or maintenance that may be resolved the next day.

If the issue persists

If the issue is not resolved after waiting, you will need to identify the connection type of the affected account(s) to determine what next steps need to be taken. To do this, go to Tools > Account List, find the affected account(s), and confirm the connection type in parentheses in the Transaction Download column.

Direct Connect - You will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary.
Express Web Connect - Please contact Quicken Support for assistance.
Web Connect (Importing a QFX file from your bank's website) - Receiving this error when downloading a QFX file directly from your bank's website indicates an issue with the file itself. You will need to contact your bank to resolve this issue.

I hope this helps and I do apologize that I could not be of more assistance!

jbrown08322

I am also getting OL-220-A on T.Rowe brokerage, but my two fund accounts update OK. Has not updated since 5/8.

davidmarketing

I am having the same issue. I deactivated the account and now trying to reactivate it and getting an OL-220-B error.

It's probably an issue with T. Rowe Price but it would be helpful if the Quicken team reaches out.

Thanks.

Bridge Builder

I am also unable to Direct Connect to TRP Brokerage. Has anyone contacted TRP? I think that one time it was an issue with AWS (amazon web services) utilized by TRP.

Tony Cleveland

Per TRP, if you have multiple brokerage accounts and 1 of them has a zero balance, NONE of them will work with Quicken. TRP says this is due to a change to Quicken. The 'work around' is to make the account manual. God I wish the days when Quicken had competing applications (Money comes to mind), they seemed to be more mindful of not messing things up. Now that Quicken is the only game in town they break things at will then don't fix them. The inability to track investments in finance software seems to be a pretty big undocumented feature (bug).

pmgburg

I don't have multiple brokerage accounts, and I don't have a zero balance, and I am unable to update transactions for Price on my account online.

davidmarketing

I tried removing the financial institution and re-adding the account from the beginning but it still didn't work. Their feedback about zero balance doesn't make any sense. I also only have one account.

The problem Quicken has is that the banks don't care too much about Quicken and us. They make changes without thinking about these data feeds. I do think Quicken should be proactive with the banks and try to make sure they address these issues but not sure they have the weight to enforce it. In some ways and it may not be the best analogy but it's like blaming Apple TV if Netflix isn't working. However, here, Netflix cares a lot. I don't think the competition matters as much as they are losing customers and manage their costs/investments. But, they do sell a service that they don't control 100%.

I do hope they fix it soon as I don't like to do manual entries.

David

Quicken Jasmine

jlynagh

hi, I have the same problem, started a few days ago

cuinoz

I am also having the same problem. I deactivated the account. Attempts to reactivate were unsuccessful. It use to connect through Direct Connect. I have 1 brokerage account and it does not have a zero balance. I tried to update the account over the course of several days and that didn't work. I have tried everything mentioned in this string - nothing works.

bachastain

Windows 11 21H2, Quicken R40.21 Build R27.1.40.21.

My online session to T. Rowe Price Brokerage hasn't worked for several days. Is anyone able to complete a download? I'm getting a solid OL-220-B. I tried removing the Online Service for the account, but now I get a quick error when I try to add Online back on. For OL-220-B the help says:

"During the last online session, Quicken encountered an online error [OL-220-B]. What does that mean? Quicken is unable to complete your request. Quicken did not receive a valid response from the server."

It also says it's not my fault. Anyone know what's going on at T. Rowe Price?

Thanks.

funkws

Same for me. Just left a message with my TRP contact to see if she has any news.

jlarisa

ditto here. Started May 11. I have one TRP brokerage account. NOT a zero balance. 220-A error started then and will not resolve. Fine for years before then. Cannot update account info, Causes quicken crash. we need a solution from Quciken. thanks

davidmarketing

My opinion is that Quicken IT needs to push T. Rowe Price IT department. The people answering the phones at these banks mostly don't know anything about Quicken in my experience.

ROB_P

Same issue as above. If I can't use quicken to update my banking information, I don't need quicken.

pantz9

Me too. Last update for my two T.Rowe Price brokerage accounts was May 10. Neither has a zero balance. Getting error OL-220-A. Hope someone on the Quicken team can look into this. Thanks.

rickb28

Same issue. My multiple T Rowe Brokerage accounts have haven't downloaded for a week or so.

Bridge Builder

I was able to speak to TRP on 5/16/22 about the issue. The person knew something about Quicken because he had me email them the OFX file. Maybe if enough of us emailed onlinehelp@troweprice.com about the issue, they would step up and get it resolved.

rbg39

I sent the OFX file on 5/12 and have not heard back yet.

unknown

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geckocaptain

I keep getting "OL-220-A" with my TRP accounts. Quicken program was able to last successfully grab transactions May 7th.

JonBike

Just to add my 2¢....I'm also getting the same error as others. And like others, my brokerage accounts (both retirement brokerage accounts and non-retirement brokerage accounts) are not updating. Since I do very little trading, the failure to update primarily means that dividend distributions are not being posted. And that means that I don't have an accurate record of dividends received.

On the other hand, the money market accounts that ultimately receive those dividends via sweep transactions are updating. However, the transfer of funds from the brokerage accounts to the sweep accounts are simply posted as a cash transfer. As a result, I have to go directly to my T. Rowe Price account history to determine what dividends are included in the swept transaction.

This is most frustrating and it appears that Quicken is really ignoring the problem.

geckocaptain

and if it is of any further help, it is only the brokerage accounts that aren't updating. mutual funds are working fine

Russ62

Add me to the list. Brokerage not updating, but mutual fund account is working fine.

jlarisa

still broken. now over 2 weeks as of 5/23/22