When I updated the latest version of Quicken, my downloads from the bank would not load into Quicken. It created the bank transactions file but couldn't load the transactions into quicken even as a manual import. I called the Quicken Help line which cost me $19 of Lond Distance charges and the support person from the US kept me on a very long time and was unable to resolve the problem. He said he would refer the problem to the tech support people but it was never resolved even though I kept on checking for updates for weeks and it was never resolved. Finally I removed Quicken from my PC and reinstalled it and it finally work. The moral of the story, if you're calling from Canada, don't call Quicken and accumulate Long Distance charges. It's not worth the $19 with no results.
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