Quicken Unable to Download Transactions from Canadian Banks - Don't Call

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NotSatisfied
NotSatisfied Member ✭
edited July 2022 in All Things Canadian (Windows)
When I updated the latest version of Quicken, my downloads from the bank would not load into Quicken. It created the bank transactions file but couldn't load the transactions into quicken even as a manual import. I called the Quicken Help line which cost me $19 of Lond Distance charges and the support person from the US kept me on a very long time and was unable to resolve the problem. He said he would refer the problem to the tech support people but it was never resolved even though I kept on checking for updates for weeks and it was never resolved. Finally I removed Quicken from my PC and reinstalled it and it finally work. The moral of the story, if you're calling from Canada, don't call Quicken and accumulate Long Distance charges. It's not worth the $19 with no results.

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  • NotSatisfied
    NotSatisfied Member ✭
    edited June 2022
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    [Removed - Duplicate]
  • NotSatisfied
    NotSatisfied Member ✭
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    Don't Call Quicken and accumulate Long Distance Charges
  • smayer97
    smayer97 SuperUser ✭✭✭✭✭
    edited June 2022
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    Not sure why your long distance plan is so expensive... there are LOTS of very cheap ones.

    Nevertheless, Quicken DOES have a toll free #, though it is hard to track down.
    1-888-311-7276.
    (make a record of it)

    If you have at least Quicken PREMIUM, the # is [Removed - Premium Phone Number] (also found in your Quicken.com account)

    Note: These are the ONLY official toll-free #'s for Quicken.


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  • Quicken Anja
    Quicken Anja Moderator mod
    edited June 2022
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    Hello @NotSatisfied,

    Thank you for reaching out to the Community and sharing your feedback.

    Please be aware that we do have a Toll-Free number available upon request for users calling from outside of the United States. I have sent you a private message about this.

    Please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.



    Thank you!

    [Response from Merged Post]

    -Quicken Anja
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