USAA Authentication Error

SCondy

The following error began this morning when trying to update accounts for USAA on Quicken for Mac v. 6.8.1 (Build 608.44845.100): Error FDP-101 (CP_SCRIPT_ERROR - A JSONObject text must begin with '{' at 2 [character 3 line 1]). On Quicken Mobile for iPhone, the error message does not appear but the accounts do not update after authentication attempt - I assume it's the same error. When will this be corrected?

Quicken Anja

Hello All, 

Thank you for taking the time to report this issue, though we apologize that you are experiencing this.

This has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

katsrgreat1

Same Here, all non USAA accts. download normally

Quicken Jasmine

Hello @SCondy and @katsrgreat1,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing an FDP-101 error with your USAA account(s).

First, could you please provide which version of Quicken you currently have running?

• Quicken > About Quicken

To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.

1. Go to the Accounts menu and choose Hide and Show Accounts
2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists

After that, please follow the troubleshooting instructions below.

1. Open the account register and navigate to the Settings gear on the bottom-right corner
2. Click on the Downloads tab
3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
   
4. Quit Quicken
5. Open Finder and navigate to Applications > Utilities > Keychain Access app
6. On the left panel in the Keychain Access app, select Login and select Passwords at the top
7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
8. Quit the Keychain Access app and reopen Quicken
9. Navigate to Accounts > New and choose the appropriate account type for the accounts that you previously deactivated 
   
10. At the bottom of the window showing the list of the financial institutions, click on the "My bank is not listed" question mark icon, then click Update List
11. Wait for the list to finish updating and " Updated: " displays the current date.
12. Click the Show List button to continue
13. Use the search field at the top of the list to find and select your financial institution and click Continue
14. Follow the prompts to sign in using your login credentials associated with the financial institution
15. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken

Please let me know how this goes!

William B.

I am having the same issue as @SCondy and @katsrgreat1. I would rather not go through those complicated steps to attempt to fix it--seems more likely that there is a technical problem that USAA and/or Quicken need to address.

katsrgreat1

Ver: 6.8.1 Mac

Quicken Jasmine

Hello @katsrgreat1,

Thank you for providing the version of Quicken that you are running. 

Were you able to attempt the troubleshooting steps that I previously provided?

I am looking forward to hearing your response!

William B.

I am also on Quicken 6.8.1 for Mac.

katsrgreat1

Yes and all is normal now, Thanks.

Quicken Jasmine

Hello @katsrgreat1,

I am glad to hear that we were able to resolve the issue. 

Please do not hesitate to reach out with any further questions or concerns!

tryerson43

I am having the same error, I followed the instructions give by Quicken Jasmine, now I am getting a sync error saying that Quicken can't connect to their servers. Is there another solution

Quicken Jasmine

Hello @tryerson43,

I have split your comment into its own thread due to you now experiencing a different error after we resolved the USAA FDP-101 error. I do apologize that you are now experiencing a new issue. 

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Looking forward to hearing your response!

William B.

I tried the steps you suggested, Quicken Jasmine. It worked for a single sync. Now I am getting an Institution Login Sync Error for USAA Federal Savings Bank (error code: BID = 67811).

katsrgreat1

I am now not able to connect to USAA either, getting the same error code as William B.

CRhelp

I am getting a "Quicken encountered an error while communicating with our servers." error after following the prescribed steps.

Luke Dustin

I am getting the same issue for my USAA account. I am using MAC Version 6.8.1 (Build 608.44845.100)

susanmd3

I'm still having the same problem.
MAC Version 6.8.1 (Build 608.44845.100) macOS 12.4

RichardSStarr

That's a heckuva troubleshooting sequence--15 steps!--but it worked for me.

Luke Dustin

It worked one time but now I'm getting the error below

I am getting a "Quicken encountered an error while communicating with our servers." error after following the prescribed steps

Gunnysack

Same issue here since yesterday. Multiple users are seeing the problem. Any updates on this?

Hatteras7x

All the same for me. Just tried again this morning and same error. Will check back for update from Quicken on the issue and resolution. Sounds like your 15-step solution doesn't stick.

dthea1

have same difficulty (Version 6.8.1 (Build 608.44845.100) and macOS 12.4). Did the above steps and getting an Institution Login Sync Error for USAA Federal Savings Bank (error code: BID = 67811).

mdthomas1221

Did the above trouble shooting steps and now getting following message..AGGREGATOR_IN_ERROR (CP_SCRIPT_ERROR:FDP-101
I have Quicken for Mac Version 6.8.1 (Build 608.44845.100)

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

Luke Dustin

I'm having the same issue. I followed the instructions give by Quicken Jasmine, now I am getting a sync error saying that Quicken can't connect to their servers. Is there another solution. I've attached a screenshot

Michael Cassara

I tried the above steps with no success. Also, the issue is with "Quicken Connect" and "Direct Connect" for my USAA Accounts (checking, savings, credit card). As such I have called quicken 650-250-1900. They were very nice and acknowledged that there is an ongoing issue being worked on with USAA. I have chosen to just print my recent transactions from USAA and enter them manually for the moment. There is a download / import feature from USAA website into Quicken but I didn't have luck with that today.

Quicken Anja

Hello All, 

Thank you for taking the time to report this issue, though we apologize that you are experiencing this.

This has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

brucewatson

I had the same problem. Ran through the troubleshooting steps. I now have 8 duplicated accounts!!! How do I merge them?