Capital One [Online Biller problem]

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pglibra
pglibra Member ✭✭
Recently got a Capital One credit card. However, when the statement is posted on their website, Quicken keeps coming back for the last 2 months with "Bill Added. Waiting for latest update." Any suggestions?

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  • pglibra
    pglibra Member ✭✭
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    Also, have the latest release for Windows (R41.19); Reset the account; Deactivated and reactivated online services. Same issue. Thanks
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited July 2022
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    Hello @pglibra,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your Capital One online biller. 

    To start with, I suggest you try to Review and Repair Online billers. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.



    Once that is done, see if the issue still continues to persist.

    Let me know how it goes! 

    -Quicken Jasmine

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  • pglibra
    pglibra Member ✭✭
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    Thank you for your quick response. After performing a Review and Repair, a window popped up that says "Validate has detected a bill on the server (Capital One) that is incomplete or not present locally. If you have selected a subset of the bills available from this biller or you have set this bill up recently and are awaiting the first bill to arrive, click "Cancel". Otherwise, click "OK" to remove it from the server; any related local item(s) will be converted to manual reminders. Remove this bill from server."

    Which option do I use?
    This credit card was recently obtained but I have had 2 statements so far with the latest being dated 7/2/22.
    Thanks
  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @pglibra,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing trouble.

    Unfortunately, Capital One is currently unavailable to be added as an Online Biller. For information regarding this, please refer to this Community Alert. In the meantime, we advise not adding/removing Capital One from Online Bills.

    We apologize for any inconvenience this may cause! Thank you.

    -Quicken Anja
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  • pglibra
    pglibra Member ✭✭
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    Thank you for your quick response. I have bookmarked the Community Alert you highlighted to be notified when and if Capital One ever resolves this.
  • UKR
    UKR SuperUser ✭✭✭✭✭
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    Be sure to avoid late fees and penalty interest rates

    Are you about to be late with making your bill payment due to problems or unexpected delays in Quicken Bill Manager (Quick Pay or Check Pay) that can't be resolved in a timely fashion?

    Due to the complexity of the matter it can take apparently forever to identify and fix a problem. While you're fighting the Bill Manager windmill, waiting for the problems to be resolved, to avoid missed payments I recommend you logon directly to the biller's website and authorize them to direct debit (aka PAC Draft, Autopay, APS, etc.) the next and perhaps all future payments from your checking account or a credit card. The biller will do all the work for you and make an electronic debit on the due date and you don't have to worry about being late.

    In Quicken just record a scheduled reminder which does not execute as an online payment into your account register on or before the Due Date and before you download transactions from the bank or credit card containing the payment transaction. That will allow Quicken to match your register transaction to the downloaded data and not cause any further issues.

This discussion has been closed.