Fifth Third OL-293 Error

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This discussion was created from comments split from: Fifth Third OL-293 Error.

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  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
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    Hello All,

    Thank you for reaching out to the Community and reporting this issue, though I apologize that you are experiencing this.

    This issue has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    Thank you!

    -Quicken Anja
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Answers

  • jpohio
    jpohio Member ✭✭
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    Transaction download for my 5/3 account stopped updating when I installed the latest update. I get error message OL-293-A. Tried resetting both checking and savings accounts, same result. Help...
  • Bonzo
    Bonzo Member ✭✭
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    I am having the same problem.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @jpohio

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error with your Fifth Third account(s).

    I have located a Support Article that discusses some troubleshooting steps to take when presented with an OL-293-A error. You may follow this link to access that FAQ. Keep in mind that it is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. 

    Please note this paragraph located at the bottom of the FAQ:

    If the issue persists

    If the issue is not resolved after following the steps above, you will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary. 


    I hope this helps!

    -Quicken Jasmine

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  • Lawrence Henricksen
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    Fifth Third Bank and Quicken are doing it again. Fifth Third Bank is trying to do 2 level verification for login, but Quicken does not recognize it as a 2 level verification which it can process. This results in error OL 293-A.I reported this a year or two ago, but never received any communication. It was fixed at that time because Fifth Third Bank stopped requiring 2 level verification. Unfortunately, Quicken and Fifth Third did not fix both their systems, so the problem still exists. When will it get fixed this time?
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello All, 

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, if the instructions found in the support article provided above fail to resolve the issue, then we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience! Thank you.

    -Quicken Jasmine

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  • Joe25
    Joe25 Member ✭✭✭
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    Yes, I'm right back with you all. Same error after update.
  • bbvas
    bbvas Member ✭✭
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    Why am I suddenly getting this?!
  • Yaxman
    Yaxman Member ✭✭
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    This error is again occurring at Fifth Third bank. Are others having the same issue?
  • Bonzo
    Bonzo Member ✭✭
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    Yes, I am
  • toolman664
    toolman664 Member ✭✭
    edited July 2022
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    Having the same issues as jpohio stated. Didn't start until after the last Quicken Update. Accounts will not update for 5/3 Bank. Please fix. Thanks. Toolman

    [Edited for Readability]
  • waynemcd0412
    waynemcd0412 Member ✭✭
    edited July 2022
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    I agree with all the previous posts. This is ridiculous!!! This problem with updating 5/3 seems to happen every year or two. It always occurs after a Quicken update. Since Quicken is now an annual subscription service rather than a simple software program, I feel it necessary to install all updates. Since I have to pay for an annual subscription it doesn't seem fair that it not operate properly for some period of time during that year!!! [Removed - Rant]
  • luannbrenner
    luannbrenner Member ✭✭
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    I have the same problem
  • jparmar
    jparmar Member, Windows Beta Beta
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    I also am having the same issue. Fifth Third is my main checking account and I rely on it for paying all of my bills. I would like to have the download thing working immediately. Please fix it ASAP.
  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
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    Hello All,

    Thank you for reaching out to the Community and reporting this issue, though I apologize that you are experiencing this.

    This issue has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • cliffq
    cliffq Member
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    When I checked my account list for 5th 3rd in Quicken, it had 5/3 in the account list name. Quicken now says I can't have the / in the name. I changed that but it didn't fix it. Maybe now the name may not be right at 5th 3rd.
  • Ghassan Alfaqih
    Ghassan Alfaqih Member ✭✭✭
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    I began having the same issue after the last update R42.8 with only Fifth Third which to make matters worse, is my primary bank. Did everything in the article https://www.quicken.com/support/error-when-using-quicken-online-services-ol-293-or-ol-294 to no avail. Need resolution immediately.
  • J Step
    J Step Member ✭✭
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    I'm having the same problem with the Fifth Third download from Quicken. Can't pay or EDIT bill payments. This is a big problem! To reiterate comments above - we need resolution immediately. (Otherwise, what's the point in using Quicken?)
  • mmbgroneck
    mmbgroneck Member
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    Same issue as everyone else. Only occuring with one account. Others seem to be still downloading transactions.
  • F2jln9
    F2jln9 Member ✭✭
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    Cannot download from 5/3 Bank. For the last two days I keep getting the Error Msg: OL293-A. Please help.
  • sflund
    sflund Member ✭✭
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    I have the same problem.
  • jkmichel
    jkmichel Member
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    Same problem
  • WILL50
    WILL50 Member
    edited July 2022
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    I get this error at least once a year, I called my bank, and they say the problem is with Quicken’s software and Quicken says that it is a banking issue. The last time this happened, it took Quicken and my bank about three weeks to solve the problem. In my situation, I checked online with the bank to make sure that all of my bills were paid, and I deactivated the online bill pay and I was able to download my transactions until they solved the issue. This has been an ongoing problem [Removed - Speculation]
  • ajs
    ajs Member ✭✭
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    same problem
  • bbvas
    bbvas Member ✭✭
    edited July 2022
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    [Removed - Violated of Community Guidelines]
  • bbvas
    bbvas Member ✭✭
    edited July 2022
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    [Removed - Rant/Unhelpful]
  • Sal5528
    Sal5528 Member
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    Same OL-293-A issue as all others.
    I believe it's related to the R42.8 update as also mentioned, as it started immediately after?
    But could be a change at 5-3 software?
  • Tommy B
    Tommy B Member ✭✭
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    Title is self-explanatory. Been going on for three days. I've tried resetting, deactivating and reactivating, to no avail.

    Error message says "It's not your fault."

    OK, then, how about fixing it?
  • geo791
    geo791 Member ✭✭✭✭
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    Same OL-293-A error as everyone else here. Come on Quicken...we depend on this software for transactions and it needs to be resolved Quickly. I sent in my log files for evaluation.
  • johnsull
    johnsull Member
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    I am having the same issue.
This discussion has been closed.