Why does the payee name appear again in caps in the memo field when I download transactions?

eaduddy

Recently I received a message from either Quicken or Chase saying that the update process was new and improved. I ignored it. My process is to record all my transactions manually, then confirm they match when I update. Since that message, when I download Chase transactions, the payee name appears in caps in the memo line, overwriting any memo I put there myself.

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community and report this issue, though I apologize that you are experiencing this.

This issue is a bug that has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, once a solution is created it will be made available as part of a future release.

Thank you!
(CTP-4193)

Quicken Jasmine

Hello @eaduddy,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with the memo when downloading transactions. 

First, I suggest creating a test file and adding the Chase account(s) to see if it produces the same issue with the memo portion of downloaded transactions. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:

1. Choose File menu > New Quicken File.

1. Select New Quicken File.

1. Click OK.
2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

1. Select to not use Mobile.
2. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. 

Please let me know how this goes, I look forward to hearing your response. 

eaduddy

Unfortunately, this is way too complicated for me. I don't know how to back up, etc. I'll wait to see if anyone else is having the same problem.

Jboshea

I have this same issue FYI. And agree, this solution seems way involved. I think this might be a new bug on the new version. It just started happening to me since update.

eaduddy

Are you having the problem with Chase Bank in particular?

Jboshea

Also, seems to only be in issue on my Chase Visa Sync. Checking via bank account isn’t doing it. So it may be a Chase issue??

eaduddy

Chase did make a change to their download interface. I got a message about it, not sure if from Chase or Quicken, which I ignored and deleted. It said I didn't have to do anything. I'll bet it is a Chase thing. Quicken support said to call Chase. Chase said it's a Quicken problem. Ack.

UKR

Have you tried this?
There's a relatively new account - specific option, "Don't update memo when downloading" (see Edit Account Details, Online Services tab). Enable it for each account register giving you problems with the downloaded Memo text.

Jboshea

Yeah, I wondered about Chase too bc I got a message about their sync changing…

Jboshea

They said it would let us know when to change the way we sync

Jboshea

So I tried the setting to not update the memo and it didn’t work. It’s still doing that. Which is probably a mapping thing from chase??

Paul Nibur

I'm getting the same issue with Citi accounts also, so I don't think it's just Chase.

norbert007

This is a bug from Quicken latest update. It never did that before and checking the "Don't update memo when downloading" does not correct the issue. It is a Quicken bug as it does it for all accounts.

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community and report this issue, though I apologize that you are experiencing this.

This issue is a bug that has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, once a solution is created it will be made available as part of a future release.

Thank you!
(CTP-4193)

Jeff Ryan

I am having the same issue with CBNA bank. In my case when downloading transactions the Payee is left blank (unless it was a memorized transaction) and the Memo line contains what should be on the Payee field. Creates a big mess. I'll try the "Don't update memo when downloading" check box and see what happens.

Chris_QPW

Jeff Ryan said:

I am having the same issue with CBNA bank. In my case when downloading transactions the Payee is left blank (unless it was a memorized transaction) and the Memo line contains what should be on the Payee field. Creates a big mess. I'll try the "Don't update memo when downloading" check box and see what happens.

That is the wrong thing for you to do!

The problem with Chase is that the payee is being duplicated in the memo.  Which isn't the end of the world, but is a nuisance.

In your case the payee information isn't in the payee field, and if you turn off the memo field you will have ZERO payee information.  Without any payee information Quicken will not be able to categorize your transactions.

What you want to do is setup renaming rules to change the payee name.  Even though it isn't obvious, renaming rules look at the memo field too.  So, you can rename your payee based on it.  Yes, it will be a pain since you will have to have a renaming rule for every payee, but at least you should be able to workaround this problem.  If you remove the downloaded memo you will have no payee and no memo, not what you want.

I would also use Help -> Report a problem, and contact Quicken support to have them escalate the problem too (This is a problem only Quicken Inc/Intuit/financial institution can fix).
Contact Quicken Support