New Chase Account Authorization Issues

shtevie

For what its worth, I was able to successfully transition ONE Chase credit card account. I installed the latest Quicken Update R43.26 yesterday. Today I chose a single Chase CC account that had about 2 years worth of transactions. After backing up my Quicken file, I created a new credit card account (non-online) called "Test" and copied and pasted all 2 years worth of transactions into the "Test" account so I could check for errors after the transitions. **I DID NOT DE-ACTIVATE THE CREDIT CARD ACCOUNT.** I then clicked on download and after the prompt, I just chose that single account to authorize from Chase. (It timed out while I was reading all of the copy, so I had to do it a second time.) When I was done with the Chase part, I returned to Quicken where it automatically chose the correct account and the correct action. I crossed my fingers and clicked "next" and after a few seconds, my account looked the same. No duplicate downloads and no new ones since I didn't have any. I checked the account properties and it shows EWC+. I selected "update now" just for that account and it seemed to work okay, no error messages or duplicates added, but since I don't have any new transactions, I'll have to wait and see. I have a Chase checking account and another credit card with the same log-in. I intend to try the same procedure this weekend. I highly recommend creating the "Test" accounts so you can check for errors and correct them if necessary. And of course back-up your Quicken file first.

Chris_QPW

Mark E said:

I wasn't aware of the thread explaining how to move blocks of transactions, thanks for the link to that. If you refer to the announcement post from quicken support, where they recommended moving transactions, they explained how to move one transaction at a time.

Now that you mention it I remember glancing at that announcement.  And yes that is a terrible announcement/suggestion.

BTW the main reason we have to have FAQ on how to move transactions by using the copy instead of selecting all the transactions and using "Move Transactions" is because in all the years of people complaining about it if you try to move transactions that are reconciled, it will ask you to confirm on every single transaction!

Oh, one warning.  Copy, doesn't copy that attachments.  If you depended on attachments then this procedure won't work for you, but another way to go at the same thing is to set all the transactions clear status so that they aren't R, and then move them (not copy) and then set the reconcile status back afterwards.

Eastwayroad

I finally took the plunge and ran reauthorizations for my Chase checking & 2 credit cards. All went smoothly- did not de-activate or change any settings- just went through step by step and the correct accounts were automatically linked and updated seamlessly.
However, my current checking account balance in Q is now way, way off. I tracked down the discrepancy to sometime pre-2015 and all transactions since then look fine. Neither time nor patience to drill down further back. Will be forced to adjust the balance at the next reconcile and I hope good to go thereafter.
Really aggravating.

Quicken Jared

Hello all,

Thank you for your patience, and we apologize for the inconvenience these issues cause.

I wanted to ask a few questions regarding the issue with repeating requests for reauthorization mentioned in my previous comment. First: what connection method is in use for those users still experiencing this problem? 

Please note that you can verify this anytime by going to Tools > Account List and then clicking on the Edit button in the row associated with the affected accounts. Next, go to the Online Services tab in the new window that appears afterward. The information we are looking for should be found under the Online Setup callout box.

If the connection method appears as 'Direct Connect,' the accounts have not yet been moved to the new method, and thus the prompts are continuing. If you are seeing that the connection method is 'Express Web Connect+,' however, please let us know a) exactly when this prompt appears and b) what this prompt says, specifically.

We are eager to hear information regarding this matter.

Thank you,

Quicken Jared 

dmhump1

> @Quicken Jared said:
> Hello all,
>
> Thank you for your patience, and we apologize for the inconvenience these issues cause.
>
> I wanted to ask a few questions regarding the issue with repeating requests for reauthorization mentioned in my previous comment. First: what connection method is in use for those users still experiencing this problem? Please note that you can verify this anytime by going to Tools > Account List and then clicking on the Edit button in the row associated with the affected accounts. Next, go to the Online Services tab in the new window that appears afterward. The information we are looking for should be found under the Online Setup callout box.
>
> If the connection method appears as 'Direct Connect,' the accounts have not yet been moved to the new method, and thus the prompts are continuing. If you are seeing that the connection method is 'Express Web Connect+,' however, please let us know a) exactly when this prompt appears and b) what this prompt says, specifically.
>
> We are eager to hear information regarding this matter.
>
> Thank you,
>
> Quicken Jared 

See screenshot of my Account List. The XX accounts all indicate "improve connection." When I click on that link, I see a popup that says "Upgrade to Direct Connect"!!! Isn't DC what we're migrating AWAY from? I have gone through the migration routine multiple times.

The accounts without the XX preface indicate Direct Connect and they continue to work fine.

SteveY

> @Eastwayroad said:
> However, my current checking account balance in Q is now way, way off. I tracked down the discrepancy to sometime pre-2015 and all transactions since then look fine. Neither time nor patience to drill down further back. Will be forced to adjust the balance at the next reconcile

Look back a ways in this thread...a common problem is Quicken changes the opening balance, for example from $0 to (I assume) some random dollar amount from the beginning of whatever transactions were downloaded. Likely you just need to change that back to $0.

geoffj

R43.26 worked for me. I had restored from a backup from before first update created duplicate Chase accounts that I couldn't link to real accounts. This time, after authorization, the correct accounts were linked and I just hit next and no duplicate transactions appear to have been downloaded.

Ronald E McClelland

> @dmhump1 said:
>
> See screenshot of my Account List. The XX accounts all indicate "improve connection." When I click on that link, I see a popup that says "Upgrade to Direct Connect"!!! Isn't DC what we're migrating AWAY from? I have gone through the migration routine multiple times.


I thought R43.26 worked for me as well, but when I saw this post I checked my Account List and it shows "improve connection," with the same popup. I am hoping updates will remain valid for the account and I definitely don't want to go back to Direct Connect (unless Quicken decides to give us a reprieve and allow Direct Connect on all accounts for the future!)

ScotProf

> @dmhump1 said:

> Thanks. My experience in your steps was exactly the same. On the surface everything was as it should be. Neither have I deactivated any accounts. But when I view my accounts on the online access tab, I see that the old ones are still associated with DC and the new XX accounts display something like "improve connection," rather than EWC+ as I would expect if everything had gone right. When I click on "improve connection," the process starts all over again.
>
> Fortunately, transactions are still downloading fine using the DC method so I haven't lost any data.
>
Sorry to hear it. Though the fact that you have old accounts and new accounts suggests that we did things differently.

I confirm that my Chase account does now show EWC+ (see image). Good luck!

dmhump1

> @ScotProf said:

> >
> Sorry to hear it. Though the fact that you have old accounts and new accounts suggests that we did things differently.
>
> I confirm that my Chase account does now show EWC+ (see image). Good luck!
>
>
I must have pressed the green button, not the blue button. But they said to press the green button! Oh, in one thread it was the yellow button. No, that was yesterday. Stuff like this happens when we have to rely on over-the-fence "community" information in lieu of proper support.

Not a happy camper here. Weighing the value of a fairly costly subscription vs manual entry. Transaction downloading is the ONLY reason I pay an annual fee. If that doesn't work....

ScotProf

> @dmhump1 said:
> > @ScotProf said:
>
> > >
> > Sorry to hear it. Though the fact that you have old accounts and new accounts suggests that we did things differently.
> >
> > I confirm that my Chase account does now show EWC+ (see image). Good luck!
> >
> >
> I must have pressed the green button, not the blue button. But they said to press the green button! Oh, in one thread it was the yellow button. No, that was yesterday. Stuff like this happens when we have to rely on over-the-fence "community" information in lieu of proper support.
>
> Not a happy camper here. Weighing the value of a fairly costly subscription vs manual entry. Transaction downloading is the ONLY reason I pay an annual fee. If that doesn't work....
>
>

Wait a minute, this is weird. I was scrolling through the thread, and saw your post at 2:02pm. There, you show your account list, and the Chase accounts show "Yes (Improve connection)". Here's the weird bit. Although the "Online services" tab of the "details" of my Chase account shows EWC+ (see my screengrab in my previous post), if I instead open my account list, the Chase connection shows "Yes (Improve connection)" !! See screengrab.

I suspect that the Chase data in the account list isn't being correctly updated. This also explains why, when I click the "improve connection" link, I'm unable to do it because I need a DC connection...and, of course, that warning is correct, because my connection is actually EWC+....

Chris_QPW

ScotProf said:

> @dmhump1 said:
> > @ScotProf said:
>
> > >
> > Sorry to hear it. Though the fact that you have old accounts and new accounts suggests that we did things differently.
> >
> > I confirm that my Chase account does now show EWC+ (see image). Good luck!
> >
> >
> I must have pressed the green button, not the blue button. But they said to press the green button! Oh, in one thread it was the yellow button. No, that was yesterday. Stuff like this happens when we have to rely on over-the-fence "community" information in lieu of proper support.
>
> Not a happy camper here. Weighing the value of a fairly costly subscription vs manual entry. Transaction downloading is the ONLY reason I pay an annual fee. If that doesn't work....
>
>

Wait a minute, this is weird. I was scrolling through the thread, and saw your post at 2:02pm. There, you show your account list, and the Chase accounts show "Yes (Improve connection)". Here's the weird bit. Although the "Online services" tab of the "details" of my Chase account shows EWC+ (see my screengrab in my previous post), if I instead open my account list, the Chase connection shows "Yes (Improve connection)" !! See screengrab.

I suspect that the Chase data in the account list isn't being correctly updated. This also explains why, when I click the "improve connection" link, I'm unable to do it because I need a DC connection...and, of course, that warning is correct, because my connection is actually EWC+....

I just looked at my test data file/test account and see the same, and I have a theory of why this shows up, and other than being "misleading" it really shouldn't be causing problems.


You see what that link is suggesting to convert to Direct Connect.

Let's imagine that the account is setup with Express Web Connect and Direct Connect is available.
This is exactly the link/message that you would expect to see.

So, basically this part of the code is ignoring the + part of Express Web Connect + believing that Direct Connect is still available to improve the connection type.

Bob.

Chris_QPW said:

Bob. said:

FWIW the NEW Updated instructions I was first lead to today specifically say NOT to deactivate first. Once again, nothing definitive. Docs say yes and docs say no. Users say yes. @Quicken never clarifies. But....

I have said this before, but let me state again.  If the process worked as intended, you wouldn't deactivate your accounts, you would just click Reauthorize.  The problem is that at least for some people (and this might change for some people depending on which release they are now on) when they go to the Quicken dialog that is supposed to let them link their Quicken Accounts to the online accounts, their Quicken accounts didn't show up in the list of accounts they can link.  That is why the deactivating of the accounts was recommended in the first place.

Also some people are reporting that when it does link to the existing account it trashes some of their transactions.  Clearly if that is happening to someone they would be better off not linking to the existing accounts, and instead get new accounts, and then move any missing transactions from the old accounts and then delete the old account(s).

You miss my point. Quicken never explains it at all, just instructs NOT to deactivate once again providing incredibly poor instructions with no depth and potentially causing yet more frustration. If that is possible.

Their UNDATED "learn more" sheets are consistently incomplete and inaccurate. Perhaps argue with them Chris.

Chris_QPW

@Bob.  You aren't supposed to deactivate your accounts for the change over to Express Web Connect +. It is supposed to do that itself automatically.

ADDED:
Let me put this a different way.  If everything worked as intended, and people can follow online instructions they only thing they would have to tell anyone is run One Step Update and select this button:


They are writing the instructions as if everything will go fine.  When it doesn't well then you are to contact Quicken support of try to troubleshoot with whatever means you can, including posts in this forum.

Not the best way to do it, but that is what they are doing.

Bradley Roseberry

As one who deactivated and have backed up everyday since sothe I can go back to Sept 7th when I deactivated and start all over.

Who wants to take the over/under that it does not work correctly? That it still wipes my split categories? That it will allow me to link?

Killing 10 years of history to start a new account because Quicken is unable to handle this? Please!!!

Always current version. Quicken user since rev 1.0.

JRod

I tried checking things today with the new EWC+ Chase connections.  One thing I learned is to not use the Mobile & Web feature with any accounts you had successfully gotten EWC+ with One Step Update working.  I clicked on Mobile & Web sync to update my cash account to download some expenses I loaded on my phone.  However, forgot that yesterday I added my other banking accounts to have a more complete view on the phone for balances.  I used to just have investments and cash accounts sync'd only.  Well, that Mobile & Web sync did exactly what the One Step update did to my bank registers before.  It downloaded a bunch of past reconciled transactions wiping categories (ARRG!!).   Well, to recover, I had to go to my last good backup file and remove all the bank and investment accounts from being sync'd on Mobile & Web.

Aside from that Mobile & Web sync issue, I did OneStep update again running version R43.26 with EWC+ on the Chase bank accounts and still on DirectConnect for Chase Investment accounts.  Quicken updated and downloaded only recent cleared or new transactions and didn't mess with my other transactions in the registers.  Still worried that somehow Quicken has misinformed us about Chase investment accounts converting to EWC+ or not.  The authorization screen had showed me those accounts before but it didn't link them for EWC+.  Worried that those accounts will convert to EWC+ and will see similar problem with past reconciled transactions getting modified.

Continue to validate and backup your file regularly to be able to recover to last known good file.  I dread these surprises of my transactions that are already reconciled being messed with.  This time it was Mobile & Web sync that did it, so maybe there is something in common with Mobile&Web sync and EWC+ in Quicken causing these issues.  I am loosing trust in Quicken's synchronization and download/updates features.

JRod

Bradley Roseberry said:

As one who deactivated and have backed up everyday since sothe I can go back to Sept 7th when I deactivated and start all over.

Who wants to take the over/under that it does not work correctly? That it still wipes my split categories? That it will allow me to link?

Killing 10 years of history to start a new account because Quicken is unable to handle this? Please!!!

Always current version. Quicken user since rev 1.0.

Did you already try it with R43.26?

shtevie

> @shtevie said:
> For what its worth, I was able to successfully transition ONE Chase credit card account. I installed the latest Quicken Update R43.26 yesterday. Today I chose a single Chase CC account that had about 2 years worth of transactions. After backing up my Quicken file, I created a new credit card account (non-online) called "Test" and copied and pasted all 2 years worth of transactions into the "Test" account so I could check for errors after the transitions. **I DID NOT DE-ACTIVATE THE CREDIT CARD ACCOUNT.** I then clicked on download and after the prompt, I just chose that single account to authorize from Chase. (It timed out while I was reading all of the copy, so I had to do it a second time.) When I was done with the Chase part, I returned to Quicken where it automatically chose the correct account and the correct action. I crossed my fingers and clicked "next" and after a few seconds, my account looked the same. No duplicate downloads and no new ones since I didn't have any. I checked the account properties and it shows EWC+. I selected "update now" just for that account and it seemed to work okay, no error messages or duplicates added, but since I don't have any new transactions, I'll have to wait and see. I have a Chase checking account and another credit card with the same log-in. I intend to try the same procedure this weekend. I highly recommend creating the "Test" accounts so you can check for errors and correct them if necessary. And of course back-up your Quicken file first.

So I want to update my advice from my earlier post. Creating the TEST credit card account screwed up my checking account balance because it basically duplicated all of my payments from my checking account for those credit card bills. Fortunately I was able to regain the correct balance in my checking account by deleting the test account. (first I deleted the all of the transactions, then I deleted the account itself. I will NOT be creating a test account for my checking account because it could wreck havoc with the balances in ALL of my other accounts. I will just rely on my file backup if the migration to EWC+ is unsuccessful. Meanwhile, I did another download of the EWC+ updated credit card account and only got 1 duplicate transaction (for a balance payment last month for the card itself) which I simply deleted.

ScotProf

> @Chris_QPW said:
> I just looked at my test data file/test account and see the same, and I have a theory of why this shows up, and other than being "misleading" it really shouldn't be causing problems.
>
>
>
> You see what that link is suggesting to convert to Direct Connect.
>
> Let's imagine that the account is setup with Express Web Connect and Direct Connect is available.
> This is exactly the link/message that you would expect to see.
>
> So, basically this part of the code is ignoring the + part of Express Web Connect + believing that Direct Connect is still available to improve the connection type.

Yes, that's what I wrote in the post that you quoted: "This also explains why, when I click the "improve connection" link, I'm unable to do it because I need a DC connection...and, of course, that warning is correct, because my connection is actually EWC+....".

drc409

Unable to link to my existing Chase mortgage or credit card accounts after Web connection change; couls only add new accounts. Now what?

dmhump1

As if I didn't need any more complications, I noticed this morning when I got my daily reminder to reauthorize my Chase accounts, that only 3 of my 4 accounts were listed. (I have 2 checking and 2 credit cards). I skipped the reauthorization pending some ray of hope from Quicken support.

My OSU worked normally for the DC accounts, but not for the XX counterparts. The little update progress wheels next to those accounts spun for about five minutes before "completing". However no new transactions were downloaded for those XX accounts, even though they were for the DC versions.

The 90-day transactions from earlier for the XX accounts are still in the downloaded bin, not cleared. It appears that some of the transactions actually do have some of the categories assigned, but since I haven't copied any legacy data over to the XX accounts, there's nothing to match them with.

Joe4369

This is what worked for me (so far). I called support and they walked me through this process: Make a copy of your current file and open it (File, Copy or Backup File, Create a copy or template). This will be your new file going forward. None of your accounts will be connected so you have to "Add Account" for each one and then link them to the existing accounts. This fixed transactions that were not downloading and the problem with wrong balances seems to have resolved since the update yesterday.

Eastwayroad

FWIW...QWin user since '94 and never had so many download issues. Chase, Schwab & Fidelity have all been problematic lately.
Due to tighter security measures?

carbuff

I've searched and seen several posts about the Chase authentication process, but I haven't seen this specific issue addressed.

I have been trying to perform the new authentication process without success. I approve on the Chase website (and it confirms the account is approved), but Quicken continually asks me to re-authenticate. So it's not remembering I've already done this.

So yesterday I updated to version R43.26. I received another email reminder about this requirement, so I tried again. Save result. So I tried to De-authorize my Online Services thinking that if I start from scratch, maybe that will work.

I did that, tried the process again, all looks good on Chase's side, but when I come back to Quicken, it won't give me the option to link the online account to my existing account. The box where you normally select New, Link, or Don't Add doesn't exist, and instead under action is simply says "Don't add to Quicken".

So now I'm stuck. I've tried multiple times with the same result. I found a support article which suggested deleted the Financial Institution and Account number from the account details before trying the process, so I did. No difference. I did the same, then quit Quicken and restarted based on another suggestion, same thing.

I have no idea what to try next............

Suggestions appreciated! This is just a Credit Card account, and again all appears to report correctly on the Chase side. Help?

the3roots

For the people that have successfully (at least in part) migrated to EWC+, are you able to complete it on your own or are you having to contact Quicken Support in order to finish?

If you do contact support, what are the wait times for customer support? Are they swamped with calls? Also, are you able to resolve the problems okay in a single call and within a reasonable amount of time?

Just wondering if they're swamped with calls, if I should wait to try to migrate to avoid more traffic to customer support. Thanks.

dmhump1

> @Joe4369 said:
> This is what worked for me (so far). I called support and they walked me through this process: Make a copy of your current file and open it (File, Copy or Backup File, Create a copy or template). This will be your new file going forward. None of your accounts will be connected so you have to "Add Account" for each one and then link them to the existing accounts. This fixed transactions that were not downloading and the problem with wrong balances seems to have resolved since the update yesterday.

Thanks for this. A couple of questions:

1. "None of your accounts will be connected so you have to "Add Account" for each one...." Are you referring to the Chase accounts only or ALL your accounts?

2. Did you copy legacy transactions to the new accounts so the download would not create duplicates?

3. Did you then delete or just hide the old accounts?

jimshu1

the3roots said:

For the people that have successfully (at least in part) migrated to EWC+, are you able to complete it on your own or are you having to contact Quicken Support in order to finish?

Completed on my own. 3rd day of it working correctly in all ways. I had disconnected for over a week and manually added transactions and reconciled. 

ScotProf

> @Quicken Jared said:
> Hello all,
>
> Thank you for your patience, and we apologize for the inconvenience these issues cause.
>
> I wanted to ask a few questions regarding the issue with repeating requests for reauthorization mentioned in my previous comment. First: what connection method is in use for those users still experiencing this problem? Please note that you can verify this anytime by going to Tools > Account List and then clicking on the Edit button in the row associated with the affected accounts. Next, go to the Online Services tab in the new window that appears afterward. The information we are looking for should be found under the Online Setup callout box.
>
> If the connection method appears as 'Direct Connect,' the accounts have not yet been moved to the new method, and thus the prompts are continuing. If you are seeing that the connection method is 'Express Web Connect+,' however, please let us know a) exactly when this prompt appears and b) what this prompt says, specifically.
>
> We are eager to hear information regarding this matter.
>
> Thank you,
>
> Quicken Jared 

Jared: using Q43.26, my reauthorization went fine. Moreover, the instructions you give in the above post work for me, showing that my Chase connection is EWC+. However, there is a small remaining issue.

When I open my account list, and look at the Chase account (BEFORE pressing the Edit button) it shows as "Yes (Improve connection"). See my post from yesterday, https://community.quicken.com/discussion/comment/20296788/#Comment_20296788 . A different account in my list (not Chase) does show EWC+, so there's no fundamental inability in the account list's ability to display such a connection. I suspect that the account list is simply failing to detect / update the true nature of the Chase connection. Maybe another wrinkle that needs to be ironed out?

DDDLIN

I followed the instructions to reauthorize my Chase connections. Now my Quicken has two accounts for each credit card. The newly created accounts are correct. Do I merge the new and old account? Will it automatically eliminate duplicate entries? Or should I just close out the old accounts and deactivate the update function for the old accounts?

Bradley Roseberry

> @JRod said:
> Did you already try it with R43.26?

Yes, No Joy.
- I reset to 09/01backup file which was from R43.14.
- OSU skipped the Chase update, Downloaded everything with Direct Connect.
- Accepted everything through today including my 2 Paychecks with many splits.
- Reconciled all accounts
- It was already updated to R43.26.
- I checked and all 3 Chase accounts say Direct Connect
- I backed up the file.
- OSU this time I re-authorized Chase.
- Chase said it was re-directing back to Quicken.
- Strange grayed screen over Quicken, but could still type and select in Quicken.
eventually greyed screen cleared.
- OSU blew out 2 9/15fully split and reconciled paychecks and 2 single category recently added
reconciled transactions from today. All 4 new adds were added without me being allowed to accept.
- On the paychecks it added a single split for the correct net amount of the deposit.
- When I try to add splits to the paycheck deposits, it will not allow them. It opens a window for "Current - Paycheck as if the accepted paycheck was created by me as a created repeating paycheck.
- It did not reconcile the accounts because it never gave me an opportunity to accept and finish.
- Chase now says it is EWC+.
- In the account list it now asks if I want to improve the Chase connection.

QUESTIONS:
Do I delete those 2 offending paycheck entries and OSU again?
Do I click on "Upgrade the connection?"