An error occurred during your online banking update...

Question

When performing an update to all online accounts, a window pops up stating "An error occurred during your online banking update. Additional information: The specified account number does not correspond to one of the user's accounts."

I then click on "OK" within that window, and all of my accounts update correctly, so I don't know why this window keeps popping up.

If I update online accounts one at a time, the error message never shows up. I have confirmed that all of my account numbers are indeed correct.

Anyway I can stop this error message from occurring?

Don C · Answer

I called Quicken support, resolved the issue by disconnecting my Wells Fargo accounts, and then reconnecting them. We first tried my Chase account, but that was not the problem. Not sure why disconnecting an account, and then reconnecting it worked, but it did. So if anyone else is experiencing what I did, you may want to try disconnecting your accounts one by one, and then reconnecting them.

UKR · Answer

If you haven't done
so already, I'd say it's time to call Quicken Support on the phone and request
help.  Let them do a screen share session
with you to review the situation on your computer, to determine the nature of
the problem and to figure out how to fix it. There should be a log file with details for the last "all accounts" download which should show which bank Quicken is failing to download from.

Quicken Support:

* To contact Quicken Support,
     please use this link only:
https://www.quicken.com/support#contact-support  and select Chat or Phone support. 

          Support is only available during posted hours of operation
* The phone number can be found
     at the support website.
* To start Chat or see the
     support phone number, your browser must allow popup windows from https://www.quicken.com

          See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
* If you are eligible for
     Premium Support (purchased separately or included as part of your
     subscription to Quicken 2018+ Premier or HB&R) call the number that
     can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) when you log in
     with your Quicken ID. Place the call using the phone whose number is
     recorded in your account profile.
* Other links or phone numbers
     found elsewhere on the Internet, even in some posts or emails received
     from other Community members, may not be from Quicken or may not be
     up-to-date. Use those at your own risk.
* Unlike other so-called
     "Quicken support providers", the real Quicken Support is free
     for all currently supported versions.

Don C · Answer

Thanks for your suggestion! I have no unused accounts, or accounts closed by the bank but still connected for downloading. As I mentioned in my original post, I can download each account in my account list individually with no error message popping up. It only occurs when I update all accounts at once.

Curiously, the error message doesn't reference an account that is causing the error message to pop up. And, all accounts update correctly after closing out the error message.

I have attached a snapshot of the error message.

Thanks again

Screen Shot 2022-07-18 at 8.10.33 AM.png