online services

Question

online services have been available a couple of times since beginning of July.  Program cannot connect to internet.  don't tell me to contact Support [Removed - Disruptive].  he wanted to share screen (but couldn't tell me why), which it could not do as website wasn't available to it.  then wanted me to download Chrome since Edge couldn't get in with screenshare address (hello, cannot connect to your service).  he had no idea this was a problem, suggest Support read some comments to find out this is a long ongoing problem.  finally hung up, [Removed - Disruptive].  I have used programs forever and have never had these problems.  get random emails saying still a problem.  Question, when is it going to be fixed?

UKR · Answer

If you are getting "Oops, something went
wrong" or "Check Internet Connection" …

* Have you recently enabled a
     VPN?

          If so, this might be the problem. Try turning the VPN off and see if
     that helps.
* Is there a corporate or
     otherwise external firewall getting in the way? Contact the IT people
     maintaining the firewall and ask for permission.
* Does your Antivirus software
     allow Quicken to connect to the Internet?

          Quicken needs to be able to establish outbound Internet connections
     for the program to work, e.g., in McAfee Firewall, one user states "By editing the Quicken
     Firewall entry Selecting Incoming and Outgoing, and changing it from
     "Default" to "Open to all devices" it now works
     without having to turn off the entire firewall!" 

          If necessary, contact the Antivirus / Firewall vendor's Support
     Center.
* In older Windows systems go
     to Windows Control Panel and select Internet Options (or in Internet
     Explorer, click on Tools / Internet options.) 

          Click the Advanced tab. 

          Scroll down the list to "Use TLS x.x" and click to put a
     checkmark on all available TLS choices.

          Turn off "Use SSL 3.0"

          Click Apply. Reboot.
* If all else fails: Try
     rebooting your network router. When done reboot your PC

Quicken Anja · Answer

You should not need to navigate to preferences to sign in. After signing in successfully, it should automatically present you with a sign-in screen.

Could you please provide a screenshot of the screen you are seeing when you open Quicken? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop a screenshot to your response if you are not given the option to add attachments.

Thank you!

cars11 · Answer

cannot get rid of Please connect to internet and try again.  hides my file and only gives me File and Help.  will not connect.  i managed to sign out but cannot get to preferences to sign in.  Really, this is 2 months now.