CC-503 errors from PenFed

stan05482

I have PenFed and USAA CC and neither are downloading now. USAA stopped working 9/16 and they don't even offer the option to download the .QFX file.

craiglongenecker

Check with USAA because my USAA Accounts download automatically with out difficulty.

Krakat

@stan05482 I haven’t had any recent difficulties with downloading USAA transactions. USAA is different user logon and access code.  Here’s the link to Quicken on USAA. https://www.usaa.com/inet/wc/faq_BankWS_Quicken_and_Microsoft_Money_BankFaqL1_index?SearchRanking=1&SearchLinkPhrase=quicken

One time I had to deactivate Quicken access at USAA and reactivated and everything has worked great. See link above. Should answer most questions on USAA and Quicken. 

John Rozsnyai

Same. This is beyond rediculous!

kev52

This was my response from PenFed.
Thank you for writing to us regarding your concerns about using Quicken/Mint to download transactions from your PenFed accounts.

We contacted Quicken/Mint on your behalf, and they confirmed this is an issue on their end. They also confirmed they have an open ticket (Inquiry# 103847 3261124 #103914) and are working to resolve the issue as soon as possible. We kindly ask that you contact Quicken/Mint directly for questions regarding this issue, as we are not affiliated with them and are unable to provide any technical assistance.

We hope this information has been helpful.

Sincerely,

Nicole Thompson
Manager, Executive Correspondence
Office of the Chairman of the Board
O: 1-800-247-5626 | F: 1-800-278-2212

garysmith

I received an identical response. We need the moderators at Q to acknowledge or refute PF’s info that it is a problem in their court. Time to call in the troubleshooters and get it fixed

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Krakat

I received the exact same response. Frustrating. So I guess it’s in Quicken’s hands. 

JstLukng

agree.

darbusa

I received the following response from Nicole Thompson at PenFed to my message to the PenFed Board.

"Thank you for writing to us regarding your concerns about using Quicken/Mint to download transactions from your PenFed accounts.

We contacted Quicken/Mint on your behalf, and they confirmed this is an issue on their end. They also confirmed they have an open ticket (Inquiry# 103847 3261124 #103914) and are working to resolve the issue as soon as possible. We kindly ask that you contact Quicken/Mint directly for questions regarding this issue, as we are not affiliated with them and are unable to provide any technical assistance.

We hope this information has been helpful.

Sincerely,

Nicole Thompson
Manager, Executive Correspondence
Office of the Chairman of the Board
O: 1-800-247-5626 | F: 1-800-278-2212"

Can somebody at Quicken confirm whether this is true or not?

TrapperCOS

I, too, received this reply, verbatim, from PenFed. Seems as though the finger-pointing has landed on Quicken. Quicken’s unsatisfactory response continues to be, we are aware of this issue and have no estimate on when it might be fixed. Quicken doesn’t even admit that the issue is theirs to fix. Not a great response.

wallenjs

Just got off of the phone with Quicken tech support - They say the issue is with Intuit who is their service provider for interfacing with PenFed. I pointed out that there has been no useful update on the Quicken Community board on what is actually going on. They assured me that the community board would be updated with a real status. I'm not sure if it will be on this thread or this one https://community.quicken.com/discussion/7918250/new-8-23-22-pentagon-federal-credit-union-503-103-qcs-0429-2/p1?new=1

[Removed - Private Info]

johnnunez

Hi There,

Still Having issue connection (updating) my PENFED checking account ? Any advice

csiks99@

I have confirmed with PenFed Customer Service for the 4th time just now, that Penfed have in fact shut down all third party access as indicated in my 10/23 post. He promised to advise Nicole Thompson in the Exec Chrms Office that she is giving out bad information. So, wallenjs's response from her on 10/25, above, (the exact same one I and others have received from her) is WRONG. There are no PenFed plans to turn 3rd party access back on, so manually dowloading transactions is your only option if you want to keep using this CU.

Iyaun

My subscription renews next month. I have not had a good experience with quicken lately. One tech support threaten to hang up on me after more than an hour of trouble shooting and my frustration showing. The lack of concern with fixing this issue is problematic for me. I'm paying for a service that doesn't work. I have decided to cancel my subscription as I can download my account data directly through Pentagon and create a function to upload my data into my personal database or find another service.

Rick Vansciver

This issue with Pentagon Federal Credit Union is totally out of control. It is really getting old with excuses that its not Quicken its the Pentagon Credit Union or we have contacted Pentagon Credit Union and are working the issue. When are we going to see some resolution to this issue??????

Jjazz

This is a constant problem. I have 4 accounts with PenFed and my last successful update was 10/6/22. that's 3 weeks. I can't keep track of my finances without the downloads. I keep reporting it which has turned into a joke. If quicken has no intentions of fixing it then they should let us know. I was forced to stop using my PenFed credit card and have changed over to a big bank. Changing all my auto-pays was a time consuming pain. Quicken is johnny-on-the-spot when it comes time to renew...

nordicmariner37

I think it is about time that quicken corrected the one step connection for PENFED CU. Cannot get same since Oct 10. The error says it's NOT my fault. PLEASE CORRECT THIS ASAP.

phantmdrvr

I wrote to PFCU this morning and they claim the downloading issue is a Quicken issue, not a PFCU issue.
Thoughts?

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kujo46

Same issue here. Really getting tired of these connection issues between Quicken and PenFed. Having to login to PenFed and manually download and import credit card transactions into Quicken is getting old. Glad PenFed has not shutdown the "More account info and actions->Download Transactions" Credit card link otherwise I would have to drop their credit card for one that works with Quicken.

Why is this so hard to fix?

Wings

> @darbusa said:
> I received the following response from Nicole Thompson at PenFed to my message to the PenFed Board.
>
> "Thank you for writing to us regarding your concerns about using Quicken/Mint to download transactions from your PenFed accounts.
>
> We contacted Quicken/Mint on your behalf, and they confirmed this is an issue on their end. They also confirmed they have an open ticket (Inquiry# 103847 3261124 #103914) and are working to resolve the issue as soon as possible. We kindly ask that you contact Quicken/Mint directly for questions regarding this issue, as we are not affiliated with them and are unable to provide any technical assistance.
>
> We hope this information has been helpful.
>
> Sincerely,
>
> Nicole Thompson
> Manager, Executive Correspondence
> Office of the Chairman of the Board
> O: 1-800-247-5626 | F: 1-800-278-2212"
>
> Can somebody at Quicken confirm whether this is true or not?

I received the same response.

Wings

There is a link on the PenFed website to send a message to the board of directors. I suggest everyone use it to tell them that regardless of which party is at fault you expect them to work for a resolution as automatic downloads to Quicken is extremely important to you.

qkn1

Ditch Quicken or ditch PenFed?

I'm one step away from doing the later. Capital One has 3.0% savings rate. I'd miss the 2% Power Cash Rewards Credit Card.

stevie_22

Having the same issue here, please fix!

wallenjs

I emailed PenFed Support again and while I didn't get the full answer to my question yet, as it's the
weekend - I did get the following immediate response:


Thank you for contacting PenFed.
We are aware of an issue that is impacting use of Quicken and Mint for our members.

At this time, we have confirmed with Quicken and Mint that the technical issue is on their side; They are diligently working towards a timely resolution.

For additional support or concerns regarding the matter, it is recommended you contact Quicken or Mint directly for assistance.

In the meantime, you always have the option to manually download your transactions.

For instructions, please see https://home.penfed.org/help/s/article/Downloading-Transaction-History.
Sincerely,
Sandra V.
PenFed Credit Union

Denman

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dhenderson67

[Removed - Off Topic]

B. King

The issue is still present. [Removed - Off Topic]