USAA Direct Connect will not work

cstilley

USAA Direct Connect suddenly stopped working today. Have tried all day and get a message that the connection cannot be made. Have reset my connection 5 times. Anyone else having this issue?

Quicken Jasmine

Hello @cstilley, 

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error with your USAA accounts. 

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  

Looking forward to hearing your response!

cstilley

Hi Quicken Jasmine,
I have pasted the image here. Hopefully it works.

pegster1128

I've had the same issue for weeks.

rm54tm46

The same issue started for me on this past Saturday (8/20). I have accts under 3 user IDs at USAA. All were generating OL 301-A errors. Repeated tries up to this morning with the same result. Tried resetting one of the accounts; no luck. For the same ID I de-activated all accounts on the ID and tried to reactivate. I then got "Sorry we encountered an error (It's not your fault)". Image attached. Happened 3 times. Looking at the security tab on the USAA site, the ID says it is permitting access for Quicken using the ID and PW code I was using.

rm54tm46

adding to my prior note I'm running Quicken release 43.14 on fully up to date Windows 11

elmer potatohead

Same here with USAA. None of the credential have changed (and they are verified with USAA). Quicken just stopped downloading all my USAA accounts on 8/20/2022. All other accounts continue to download properly.

The problem is not with USAA, it's with Quicken. Waiting for the standard response from Quicken - "we're sorry you are having problems, try a bunch of stuff that you have already tried..."

schmieg

I could not connect with USAA through Quicken on 8/21 or earlier today on 8/22, but I tried it a few minutes ago and it is now connecting.

rm54tm46

Same here -- updating now working as of 3:25 p.m. EDT. Was also able to re-activate the accounts on one ID that I had de-activated in troubleshooting the issue.