Pentagon Federal Credit Union Download Error (-30)

Doug Kruth

I keep getting INVALID_CREDENTIALS:FDP-103:Invalis Credentials when trying to sync to my Pentagon Federal Credit Union accounts. I can successfully log in through the PenFed web page, their mobile app, etc but using those same credentials I can't sync Quicken for Mac Version 6.8.3.

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community to report this issue, though I apologize that you are experiencing this.

This has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

James Blunt

Same problem but with Quicken Mac. I tried disconnecting and reconnecting the account and Quicken won't accept my username and password that I just used to login directly to the Penfed website.

Quicken Jared

Doug Kruth said:

I keep getting INVALID_CREDENTIALS:FDP-103:Invalis Credentials when trying to sync to my Pentagon Federal Credit Union accounts. I can successfully log in through the PenFed web page, their mobile app, etc but using those same credentials I can't sync Quicken for Mac Version 6.8.3.

Hello @Doug Kruth, 

I am sorry to hear that you are receiving this FDP-103 error. Thank you for discussing this with us here on the Quicken Community.

First, save a backup by navigating to File > Save a Backup File... in the upper menu at the top of the screen, then follow the steps listed below, in order:

1. Open Quicken.
2. Go to the Accounts menu and choose Hide and Show Accounts;
3. Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists;
4. When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
5. Click the Settings icon in the bottom right corner of the screen.
6. Select the Downloads tab.
7. Click on Disconnect Account.
8. Click Done. Do this on each account with this FI. 
9. Quit Quicken.

Second, delete Quicken passwords from the Keychain

1. Open Finder and go to Applications > Utilities > Keychain Access app;
2. On the left panel in the Keychain app, set the Keychains to Login and the Category to Passwords.
3. Find and delete any entries that show Quicken or Quicken Connect and this FI name;
4. Quit the Keychain Access app and open Quicken.

Third, update the bank list in Quicken

1. Go to Accounts > New and pick an account type matching one of the affected accounts.
2. At the bottom of the window that lists the financial institutions, click the "My bank is not listed" question mark icon; then click Update List.
3. When the list finishes updating, it will display the current date. Click the Show List button to continue.

Lastly, re-add the accounts

1. Type the name of the financial institution and make the appropriate selection.
2. Enter your login credentials and click Continue.
3. When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have setup in Quicken.

You can research these instructions further in the Support Article linked here. 

I look forward to your response. 

Thank you,

Quicken Jared 

lagunajim

Hello Quicken Jared, there are now two threads of users reporting CC-503 errors with PenFed.

I don't think the problem is on the "user end".  Please escalate.

Don89

Same problem here on a Mac. Also tried disconnecting and reconnecting the account and Quicken won't accept my username and password that I just used to login directly to the Penfed website. Problem started about two days ago.

Keith Jones

Having the same issue with password and ID in quicken. Login into the PenFed website works with the same password.

QU01knom

I, also, have the same issue

Whoc

[Removed - Disruptive]

Doug Kruth

I tried to log in again - now I'm getting an Aggregator in Error Message......

CP_SERVER_ERROR:FDP-8400

FredRVet

I have sever accounts that have been downloading fine until Sunday August 21.
I have reset the connection and and triple checked the user name and password but I keep getting the following:
Download Error (-30)
INVALID_CREDENTIALS:FDP-103:Invalid Credentials
0 new transactions

bahtul

I have tried all the above. And like the others, I can get into the account except via update. This needs to be escalated. This is the second day with this issue.

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

jcpistone

Quicken cannot download my PenFed transactions, and I just tried to login to PenFed's website and got an error. Wait time to speak to a representative is about 20 minutes due to high call volume. While I was waiting a message appeared at the top of the PenFed website indicating there was an issue with logging into the site. This issue started for me on 8/21/2022.

zamo132

Same here. Won't download transactions from PenFed.

Wonderboy

Same issue with Pentagon Federal since at least 8/21. Seems to be an issue on their end - since they upgraded their login process they have only allowed Quicken connection to access some of my accounts, but not my checking account.

Doug Kruth

I hope that it doesn't take as long to fix this problem as it did the problem that we had earlier this year.... January, if I recall correctly......

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community to report this issue, though I apologize that you are experiencing this.

This has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

Doug Kruth

Anja, thank you for letting us know that it has been escalated.

pfearn

I also have several Penfed accounts that have been downloading fine until Sunday August 21.
I have reset the connection and triple checked the user name and password but am still unable to access my Penfed accounts to download transactions. Manual access to Penfed using same Login and password work fine, just not working through Quicken since last update, Version 6.9.0 (Build 609.45401.100) for MAC)
ERROR SCREEN
Download Error (-30)
INVALID_CREDENTIALS:FDP-103:Invalid Credentials
0 new transactions
Looks like the Quicken issue seen earlier this year.

Gilbert@

Don't mean to add to the mix, but I've been having the same problem as everyone else with Quicken for Mac and my PenFed Accounts. Very frustrating for sure, but it's not user error. It's something either on Quicken's end, PenFed's end or both.

jacobs

There is now an Alert message for the PenFed issues. You should go to that link and follow the page so you'll receive notifications if the status changes. (Although users often report things are working again before Quicken receives and posts an official update.)

Wonderboy

jacobs, where do I find the Alert message, please?

Doug Kruth

6.9 was available when I opened Quicken for Mac today so I installed it. This problem still exists. Quicken still reporting an Aggregator error.....

jacobs

Aggregation errors are at the server end, and don't have to do with updates to the desktop program's code. 

Whoc

[Removed - Violation of Community Guidelines]

Doug Kruth

[Removed - Off Topic/Disruptive]

QU01knom

I just tried to connect my 6 accounts this morning and was successful. I had previously disconnected all of them a few days ago. I am using Quicken for MAC.

Sid C

I also had a successful update yesterday. I had not disconnected.

pfearn

disconnected a single account, on re-connection all my accounts showed up and were able to be relinked and downloaded.

lagunajim

PenFed connection is down again. CC-502.

QU01knom

I am also getting an error as of this evening. It was working OK earlier today.