When Using Quicken for Mac I am getting a Download Error (15500)

barjo65

I am getting a download error 15500. This has been happening since August 19,2022 when trying to update from Edward Jones. Password and User ID has not been changed. I am able to access my account thru the Edward Jones website with the credentials I have been to using on Quicken for Mac.

Quicken Jasmine

Hello @barjo65,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error. 

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  

Looking forward to hearing your response!

UKR

Please read and review this article: https://community.quicken.com/discussion/7913254/edward-jones-download-error-15500

The user found a solution to the problem ... could this be your problem, too?

barjo65

I just retried to connect and was able to connect and download transactions. I did not change any credentials or anything. I was getting the same error message as the other people as in back in May.

Quicken Jasmine

Hello @barjo65,

I am happy you were able to reach a resolution. 

Please don’t hesitate to reach out with any further questions or concerns!