When Using Quicken for Mac I am getting a Download Error (15500)

barjo65
barjo65 Quicken Mac Other Member ✭✭
edited September 2022 in Errors and Troubleshooting (Mac)
I am getting a download error 15500. This has been happening since August 19,2022 when trying to update from Edward Jones. Password and User ID has not been changed. I am able to access my account thru the Edward Jones website with the credentials I have been to using on Quicken for Mac.
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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @barjo65,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error. 

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  


    Looking forward to hearing your response!

    -Quicken Jasmine

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  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    The user found a solution to the problem ... could this be your problem, too?

  • barjo65
    barjo65 Quicken Mac Other Member ✭✭
    I just retried to connect and was able to connect and download transactions. I did not change any credentials or anything. I was getting the same error message as the other people as in back in May.
  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @barjo65,

    I am happy you were able to reach a resolution. 

    Please don’t hesitate to reach out with any further questions or concerns! 

    -Quicken Jasmine

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