No prompt to authorize Chase accounts

I received the notice in Quicken that my Chase accounts are ready to update the connection method. The authorize window never appears. Any ideas?

Comments

  • netsmith
    netsmith Member
    Same here, but I had gotten earlier notices. I waited until I (today) received an email saying it was time; the linked instructions say to run the one-step update, which should result in a prompt However, I didn't get any prompt, and the account update apparently went through without it. It's confusing.

    When I look at the Online Services tab in the Account Details, it shows that the connection method is "Direct Connect" -- which I think is what the new method is supposed to be. Hopefully that means that I'm done, even if it didn't happen as they portrayed it...
  • I'll chime in as well. I have Quicken Deluxe for Windows, R43.26.

    When I click on the relevant button in Quicken, I'm taken to my browser. A tab opens with this URL: https://secure07c.chase.com/web/auth/thirdparty/authorize?response_type=code&scope=aggregator&redirect_uri=https://partnerauth.platform.intuit.com/external_partner/chase/callback&client_id=INTUIT_QUICKEN&state=awb.c99bf698-32c2-4818-8b2e-1f95755c0f1b#/thirdpartyaccess/thirdPartyConsentServices/consent/requestAppInfoConcatenated;clientId=INTUIT_QUICKEN

    This gives me a blank (white) screen with the Chase logo in a bar along the top (bar is blue, logo is white). See 1st screenshot. Back at the Quicken software, the program reported a "connection error" had occurred. See 2nd screenshot.

    Clicked again on Quicken's "sign in". This time I *was* able to log into my Chase account. And then got the same almost-blank page (see 1st screenshot). Eventually got Chase's "our site is down, come back later" screen (see 3rd screenshot). A few minutes later, got Quicken's "connection error" screen (see 2nd screenshot).

    And -- third time's the charm? See paragraph immediately above. Blank page, then "site is down" page, and Quicken's "connection error" screen. (This time, Quicken gave up before the Chase site did.) These three failed attempts (run pretty-much one right after the other) took about 22 minutes.

    And here's the kicker:

    In Quicken, I went up to my menu bar, selected "Mobile and Web." Then selected my Chase account, for a one-account-only update.

    Quicken took the request like a champ. I downloaded maybe half a dozen transactions into that account. That Chase account.

    I don't know why. I don't even work here.
  • iseealine
    iseealine Member ✭✭
    Same here. no prompt to reauthorize. Missing instruction? bad software?
  • netsmith
    netsmith Member
    Follow-up to my previous post: when I just tried the one-step update again, I was directed to reauthorize my account. The process went through as it was supposed to. Now the connection method is shown as "Express Web Connect+" -- which is the new (latest) method.
  • jgrizich
    jgrizich Member
    I update my Chase accounts regularly and have not yet received a prompt from Chase to convert the the new connection. The deadline is only 1 week away and Chase online support only says that I need to contact Quicken. What gives?
  • iramon
    iramon Member
    It has been 6 days since I had received an email message stating that my account is ready for migration, and to this day I am not getting the prompt to authorize. I had been updating my account daily doing the one step update and no prompt to migrate.
  • Just fixed it.

    For me, the "fix" was to put aside my default browser -- Firefox -- and to use Google Chrome. Had to copy/paste Chase's URL into Chrome to get the process started. Also, for some reason, got an error message the first time -- so I tried it again, and the second time was the charm.

    On Firefox, I had gotten the same "null" screen today that I had gotten back on the 15th. On Chrome, once I got past that error message I got real screens, a real login, a real series of "do you agree to this" screens, etc.

    I did get a tiny "yikes" when I went back to Quicken and saw a message to the effect of, "Connected, downloading last 6,300-odd transactions." However, Quicken didn't show any transactions actually downloaded. Perhaps the "6,300-something" number encompassed every single transaction I've had with that account? And perhaps they were all already downloaded into Quicken?

    I'm annoyed that Chase chose a process that required a specific web browser, and doubly annoyed that they didn't notify us (me) about that. Well, with any luck I won't have to worry about that again for a good long while.
  • > @iramon said:
    > It has been 6 days since I had received an email message stating that my account is ready for migration, and to this day I am not getting the prompt to authorize. I had been updating my account daily doing the one step update and no prompt to migrate.

    I had that happen to me too, today (Thu 22 Sept). When I tried to update my Chase account (only), the account updated cheerfully and gave me no prompt to reauthorize.

    I did get the prompt though when I went to Tools/One Step Update -- and selected all accounts, the whole shebang. After I did that, I got the prompt to reauthorize Chase right away.

    Follow-on tip -- I also discovered that Chase balked at my default browser, Firefox. When Chase gave me that empty screen, I copied its URL ... opened Google Chrome ... and pasted the URL into that browser. Chase was willing to play nicely with Chrome.