Reauthorization with chase

Question

Reauthorization with Chase goes well and redirection to Quicken when all files come up n the next screen instead of giving me Link to  to existing accounts I get Don't Add to Quicken and there are no other options.  How do we get around this quicken error

jrcccarlson15 · Answer

When I try to authorize online services for 3 credit cards on two different Chase accounts, it de-authorizes the the ones on the other account during the process of authorizing on the one account.  I get a message that the other accounts are not located and puts a circle with a line through it so I cannot one step download. I keep going back and forth and the problem continues.

Background:  I have 2 accounts with Chase, one trust account and one personal account, one credit card is linked to the trust account and 2 to the personal account.

How can I resolve and is it Chase or Quicken that needs to resolve?

Quicken Jasmine · Answer

Hello @bgrcgbg,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with authorizing your Chase account(s). If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I am looking forward to hearing your response!

bgrcgbg · Answer

When I do an update in Quicken I am told to reauthorize through chase. Goes to a screen that says a bunch of phone numbers and at top says Request denied? I deactivated my accounts and tried to reactivate downloads but same thing happens.