Reauthorization with chase

Honini
Honini Quicken Windows Subscription Member
edited June 14 in Download, Add/Update Accounts (Windows)
Reauthorization with Chase goes well and redirection to Quicken when all files come up n the next screen instead of giving me Link to to existing accounts I get Don't Add to Quicken and there are no other options. How do we get around this quicken error

Answers

  • Tom Young
    Tom Young Quicken Windows Subscription SuperUser ✭✭✭✭✭
    That suggests that, maybe, somewhere along the line trying to reauthorize a new Account got added to your Quicken file without you noticing it and might be already connected to Chase.  That happened to me with the switchover to EWC for Discover.  The Account had no name and was up in the Checking/Savings/Cash portion of the Account Bar and I overlooked it, and I got that same "Don't Add to Quicken" message.
    You might check if anything similar to that happened here
  • bgrcgbg
    bgrcgbg Member
    When I do an update in Quicken I am told to reauthorize through chase. Goes to a screen that says a bunch of phone numbers and at top says Request denied? I deactivated my accounts and tried to reactivate downloads but same thing happens.
  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    Hello @bgrcgbg,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with authorizing your Chase account(s). 

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  


    I am looking forward to hearing your response!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • jrcccarlson15
    jrcccarlson15 Quicken Windows Subscription Member

    When I try to authorize online services for 3 credit cards on two different Chase accounts, it de-authorizes the the ones on the other account during the process of authorizing on the one account. I get a message that the other accounts are not located and puts a circle with a line through it so I cannot one step download. I keep going back and forth and the problem continues.

    Background: I have 2 accounts with Chase, one trust account and one personal account, one credit card is linked to the trust account and 2 to the personal account.

    How can I resolve and is it Chase or Quicken that needs to resolve?

This discussion has been closed.

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